Mental Health Support Worker

1 month ago

Trowbridge, United Kingdom Rethink Mental Illness Full time

Rethink Mental Illness are hiring a Mental Health Support Worker to join our inspiring and friendly team at Rowan House, Trowbridge, Wiltshire.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. 

1 x Full-time post available - Monday to Friday - 09.00 to 17.00 - Working occasional bank holidays.

Rowan House is an intensive support service that promotes recovery and social inclusion for adults with mental illness, helping them transition back to community living. Commissioned and regulated by Wiltshire Council, it offers a unique, time-limited, outcome-focused approach to care and support, tailored to individual needs.

How You Will Make a Difference: As a Mental Health Support Worker, you will support individuals in regaining confidence and engaging in social and workplace activities. You'll work closely with service users to achieve their personal goals and access necessary support on their recovery journey.

  • Provide key worker support, including one-on-one assistance and liaising with other mental health agencies.
  • Focus on individual needs, using communication, motivation, and coaching to support users in achieving their goals.
  • Build rapport based on respect and honesty, maintaining professional boundaries and adhering to the Rethink Mental Illness Code of Conduct.
  • Work with and support individuals on their Care/Recovery Plans
  • Encourage service users to recognise, understand and manage factors that affect their mental wellbeing and physical health
  • Carry out needs assessments of individuals choosing to engage within the service and prioritise needs effectively.

Essential Experience and Skills:

  • Transferable life/work experience relevant to this role.
  • Good listening skills, empathy, understanding, kindness, patience, and a willingness to learn.
  • Ability to demonstrate behaviours consistent with the Charity's values.
  • Experience in supporting people with mental illness or providing care/support services in a housing setting (paid or voluntary) is a plus.
  • Excellent administration, organisation and planning skills. 
  • Competent in the use of IT systems including Microsoft applications, email and internet. 

Caring for our people. 

We offer a wide range of support. Some of our benefits include: 

  • PULSE – our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards. 
  • Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have an Employee Assistance Programme with access to appointments. 
  • Taking time for you: We work flexibly and we have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave. 
  • Planning for the future: We have a contributory pension scheme. 
  • Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way. 
  • £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member. 

Who we are? 

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.” 

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us. 

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in ouranti-racist statement. We have designed a multi-year anti-racist programme of work contained in ourRace Equality Action Planwhich demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. 

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds. 

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please see further details on our Website

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do

If you have any questions about the position, please contact - 

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