After Sales Administrator
3 weeks ago
A vacancy has arisen within our Earth Moving After Sales department based in Biggleswade for an After Sales Administrator – 6-month Fixed Term Contract. The role contributes to the success of Liebherr-Great Britain Earth Moving Technical division by providing office support services and administrative activities for all team members. Consistently delivering effective administrative, customer service and interpersonal skills, the job holder will play a key role in supporting the team’s objectives in line vision of the business.
Your responsibilities as an After Sales Administrator:
• Administers all processes and procedures with regards to warranties, new and renewal of existing service agreements, this includes taking ownership for ongoing relevant customer correspondence.
• Enters new service agreements and renewals on to the system as well as spreadsheet maintenance to accurately record information.
• Assisting management with projects as and when required.
• Administers process for providing engineering employees with clothing and safety equipment.
• Maintains a relationship with Liebherr-Great Britain depots so as to be able to work effectively including covering at depots in times of absence if required.
• Prepare and administer credits for EMAS.
• Inputs engineer time sheets and manual attendance forms to produce monthly information required for payroll.
• Maintains day to day invoicing and service work in progress.
• Monitor invoice queries, rework account and utilisation.
• Pro-actively contributes to departmental meetings and any other meetings as required, including set up of meeting / room, sending invites, refreshments etc.
• Create reports / dashboards as and when required for the management team.
• Carries out retrospective credits, pricing updates and purchase orders as required.
• Record and administer attendance for employees on applicable systems ensuring paperwork corresponds.
• Responds promptly to internal and external customers, knowing who to approach for additional support and assistance.
To be successful in the After Sales Administrator role:
• Able to demonstrate previous experience in a similar role and / or industry
• Team player
• Good communicator at all levels
• Able to demonstrate ability to work effectively in a pressurised environment.
Offer:
• The opportunity to work with the industry-leading manufacturer .
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development
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