General Manager
1 month ago
JOB TITLE: General Manager
LOCATION: Stansted Airport
SHIFT PATTERN: 5 ON 2 OFF, 40 hours per week
REPORTING TO: Service Delivery Director
SALARY: Competitive
OVERVIEW OF JOB DESCRIPTION
To ensure the effective and profitable operation of the PRM operation at Stansted Airport, including the provision of a professional and high quality level of service, in order to meet and exceed the specified requirements set out in the Contract/Service Level Agreement, as agreed with MAG. To ensure the growth of the business with other contract opportunities.
Main Duties & Responsibilities:
General Duties:
To perform any specific investigations as may be requested by senior management, responsibility for the implementation of and the maintenance of the quality management systems, carrying out monthly quality assurance checks. To manage the delivery of PRM Services and to act as a support function for the provision of services on site, ensuring compliance, budgetary control and continuous improvement. To show full profitability of contract portfolio in line with customers’ expectations. Completed works will be invoiced on time and reflect a profit. Performance management of team members against customer KPI’s. Effective management of team members to deliver outstanding customer service. Site log books to be maintained; site safety compliance and documents updated. Build a close working relationship with customers to drive further business opportunities. To implement, observe and comply with all good working practices and to ensure compliance within the Health & Safety and statutory regulations. To produce monthly management reports and attend finance and review meetings as directed. Must implement all statutory and legislative policies to ensure compliance. To manage all 3rd party resources working on behalf of ABM on the contract. To prepare and manage tender documentation as required by the Bid team. To undertake a full monthly audit of the site and to follow up urgently on any nonconformance issues. To manage all procurement requirements on site. To ensure the professional and concise day to day operational interaction with the client/clients on the site. To attend where practicable the Client meetings as directed by the Director.Financial Management
Full P&L accountability. Meeting budgetary targets, monitoring financial plans with profit and loss information, strategic planning, setting key objectives. The monitoring of expenditure and income against plan, credit control, control of all direct costs by the use of efficient methods of operation. To ensure that all forecasts are achieved, to secure and implement, when necessary, price adjustments. Responsibility for the review of cost-efficient methods of operating, managing margin improvements by means of productivity. To be responsible for all wage sheets submitted by site. Ensure Managers/Duty Managers ensuring staff are paid correctly and the contract adheres to set budgets on wages.Administrative Duties
Replying to customer queries, both orally and in writing, setting work targets for lower management. Attending meetings both internally and with customers, on a monthly / quarterly basis. Briefing, de-briefing and training in line with operational requirements across all service lines. To perform any specific investigation as may be requested by senior management. Responsibility for the implementation and maintenance of the quality management systems, carrying out monthly quality assurance checks.Staff Recruitment, Selection and Industrial Relations
To ensure that employment records are current, to carry out staff appraisals and to carry out staff appraisals and to recommend candidates suitable for future development. To ensure staff are employed in accordance with the Company’s employment procedures. To ensure staff are trained in the duties for which they are employed. To ensure that staff are aware of the Company’s Disciplinary and Grievance procedures and that the procedures are adhered to in all disciplinary cases. Ensuring the Company’s Health and Safety procedures are practised by all employees. Lead the pay negotiations with the Unions.Person Specification:
You will have had relevant senior management experience within the Special Assistance Services within the Aviation sector and be able to show demonstrable success in delivering exemplary customer service. You will also be able to show a dynamic, successful track record of transforming a business operation using excellent leadership, communication, and interpersonal skills to motivate a large workforce to meet the needs of our customers. Presentation, communication and planning skills and computer skills using Microsoft Office: (Excel, Word, PowerPoint).Essential
Sound Leadership skills Good Communication skills Good Interpersonal skills Show initiative Aptitude to receive and deliver training Deal with customers both internal and external Be able to take responsibility Well- developed IT skills NEBOSH / IOSH trained Flexible approachBenefits
We’re proud to offer a great range of benefits including:
24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access to Lifeworks, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisisFor more information about ABM’s benefits, visit our careers page
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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