Travel Sales/Branch Manager

4 weeks ago

Knutsford, United Kingdom Travelbag Full time
Job Accountabilities :  
  • Overall responsibility for the day-to-day running of your shop; leading, developing and motivating your team  
  • Maximise revenue from a strong sales and customer service focus  
  • Deliver the agreed levels of service and quality ensuring targets and goals are achieved 
  • Direct and manage your shop within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue opportunities 
  • Work in partnership with the post-sales teams to ensure a high-quality end-to-end service to our customers  
  • Pre-empt any caveats and barriers to success by on-going analysis of operations, taking appropriate action to resolve issues 
  • Co-ordinate with the wider management team to manage and plan available resource for the provision of call flow  
  • Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end-to-end customer experience and championing individual staff knowledge and experience 
  • Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis 
  • Contribute to and attend brand events 

To be considered for this role, we need you to have the following skills and experience:  

  • Extensive experience of working at a strategic level in an inbound travel sales environment either call centre or retail. 
  • Sound operational management experience  
  • A thorough understanding of resource optimisation and delivery 
  • An excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management process 
  • Resilient with the ability to overcome challenges to consistently meet and exceed targets 
  • Self-motivated and approaches work with a mature and positive attitude 
  • The ability to introduce meaningful and stretching KPIs and maintain focus on achievement
  • The ability to create a dynamic and high-performing team through selection, motivation and development 
  • Excellent communication skills - both written and verbal 
  • Excellent influencing skills at a senior management level 
  • Results-focused and committed to high personal standards and a desire to achieve  

We have some fantastic benefits, making us a great place to work: 

  • Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure 
  • 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays) 
  • Additional annual leave purchase scheme – so you can pursue your love of travel 
  • Company pension scheme 
  • Life assurance 
  • Low-cost health care for you and your family 
  • Employee Assistance programme 
  • Mental Health First Aiders
  • Belong programme - six Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
  • Ongoing development – we have an in-house People Development Team 
  • Industry/social events – including supplier events, office socials & parties and pop-up shops 
  • Cycle to work scheme 
  • Long service awards 
  • Volunteer days – one day’s paid leave each year to volunteer with a registered charity 
  • dnata4good – supporting the local communities we work, live and thrive in 
  • Refer a friend scheme 
  • Free eye care tests 
  • Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping   
  • Free tea and coffee, break out areas with free Wi-Fi 

Please click on the link below for a full job description 

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