Infrastructure Engineer

3 weeks ago

Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job summary

Exciting times lie ahead for ESNEFT as we embark on the implementation of Epic, our chosen supplier for a new Electronic Patient Record (EPR) system. We are at the start of a generational digital transformation project with a focus on patient care.

By joining our Infrastructure team, you will play a key role in shaping the future of healthcare delivery, enhancing patient outcomes an optimising healthcare. This is a unique opportunity to be part of a dynamic team, contributing your expertise to a project that promises impactful change. If you are passionate about healthcare technology and eager to make a real difference, we welcome you to join us on this transformative journey.

In addition to our new EPR, our work schedule for the Infrastructure team includes process improvements and project delivery where we have a number of key infrastructure initiatives underway including (Win11 deployment, Unified Communications, AD domain consolidation, Legacy technology replacement)

We value teamwork, enthusiasm and dedication to delivering exceptional customer service. In this fast-paced environment, you will face diverse challenges every day. You can look forward to a varied, inspiring and rewarding career.

Main duties of the job

As an Infrastructure Engineer within our NHS Trust, you will have a diverse range of responsibilities aimed at ensuring the smooth operation of our ICT systems.

Your primary focus will be on installing, maintaining, and supporting our EPR Epic system environment - resolving incidents, problems, and service requests in a timely manner, adhering to agreed service level agreements (SLAs). You will be the go-to person for troubleshooting and providing technical solutions to Epic infrastructure-related issues. Your expertise and support will be invaluable in maintaining a high standard of service delivery.

Key Responsibilities include:

Troubleshoot and resolve Infrastructure issues promptly, ensuring minimal disruption to critical services. Proactively monitor alerts, system performance, capacity, and security, implementing necessary enhancements and optimizations. Collaborate with colleagues and stakeholders to implement and support and make improvements to technologies such as VOIP, networking, Azure, end point management, VMWare, and more.

Qualifications and Experience:

Previous experience as an Infrastructure Engineer, preferably within the healthcare sector or a similarly demanding industry. Strong knowledge of networking protocols, server administration, and virtualization technologies. Experience with Azure, MDM, VOIP, Citrix, and VMWare is highly desirable. Proficiency in supporting Windows and Linux operating systems and familiarity with Windows 11

About us

You will design & implement Epic and other production environments, ensuring alignment with Trust strategy and project initiatives. You will lead the resolution of complex infrastructure challenges, conducting root cause analysis & implementing preventive measures. You will provide strategic direction & solution design across all core technologies. You will undertake research & development initiatives on a range of emerging technologies. You will manage 3rd party maintenance contracts ensuring adequate cover, quality & value for money. You will develop an understanding of the Trusts and NHS Network, Telecoms & IT systems sufficiently well to be able to advise users on any problems encountered You will pro-actively review new and emerging technologies with its subsequent application according to the Trust's business requirements, where relevant, provide input into business cases. You will also play a vital role in providing technical consultancy for IT projects. Your input & expertise will help shape the implementation of new technologies, system upgrades, and infrastructure enhancements. Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifcation

Essential

Relevant degree qualification, or significant experience of working at degree level Evidence of continued professional development

Desirable

CCNA, MCP, RHCSA ITIL Qualification Project Management qualification Epic ECSA

Experience

Essential

Proven experience in Support/Infrastructure management capacity, with experience of supporting a complex multi-vendor environment. Ability to work proactively under own initiative, take responsibility and demonstrate leadership. Proven experience of workload planning and delivery of key targets within a service environment. Ability to handle complex organisational issues and constraints.

Desirable

NHS IT experience A good working knowledge of Information Security ( ISO27002 principles and practices)

Skills and Knowledge

Essential

LAN/WAN & Wireless Networking design and concepts VOIP & Analogue phone system design and concepts Strong communication skills both written and verbal Windows and / or Linux Server Administration VMware and storage (Nutanix and./ or Pure) MECM / Intune administration Active Directory and Office 365

Desirable

NHS/CFH Applications Azure / AWS / Cloud management Sophos / MDE / other AV

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