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Infrastructure Engineer

4 months ago

Colchester, United Kingdom La Fosse Associates Full time

**Infrastructure Engineer (EUC) - Colchester - £60,000 - £65,000 - Hybrid - Perm role**

This 3rd line role exists in the Devices, Data & Application Services team, as part of a group of skilled support and implementation staff responsible for the management, administration, delivery, and integrity of the mobile and endpoint computing infrastructurefor some 6,500 end users globally.

**Role Overview**:

- Provide support of the day-to-day service delivery, escalation, problem solving and implementation tasks.
- Proactive systems monitoring, problem identification, analysis and resolution
- Support of multiple technologies associated with the desktop infrastructure, to agreed service levels. These areas include Windows 10, build, deployment and support activities.
- Able to communicate appropriately at all levels and to develop and encourage effective communications processes across Technology.
- Taking part in multiple projects and programmes of system change, and the associated maintenance and support duties.
- Ensure documentation, standards, policies and procedures are maintained and adhered to.

**Key skills**:

- Minimum of 5 years relevant IT systems experience.
- Operational experience of systems management.
- Detailed knowledge of the following:

- Windows 10 O/S
- Performance monitoring, troubleshooting and debugging
- Deployment of task sequence builds /packages using MECM
- End user device builds on tablets, laptops and smartphones, drivers and firmware deployment
- Good time management, confident and effective communicator.
- Service and customer-focused attitude.
- Good analytical skills, able to identify and resolve problems.