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Bar & Retail Manager

4 months ago

Uttoxeter, United Kingdom Arena Racing Company Full time

We are looking for a passionate and knowledgeable Bar & Retail Manager to join the team here at Uttoxeter Racecourse. 

About us…

Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work 

Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.

What is ARC?

We embrace diversity

We develop our people

We care for our visitors

We think about our impact

We are proud of our sport

Work Perks of being a Bar & Retail Manager...

Annual passes to attend any of our 21 venues Discounted food & ARC days out Cycle to work scheme Holiday allowance increasing with length of service up to 28 days Company life assurance scheme Discretionary group annual bonus schemes to reward your hard work Support with study through our study assistance schemes

And so much more…

About the role:

Working in conjunction with the Catering Operations Manager maintain consistent operational standards across all mediums of race day and non race day retail and bar operations at Uttoxeter Racecourse. Develop operational service standards for the retail and bars across the site demonstrating innovation, flair and creativity in keeping abreast of industry and competitor standards and showcasing best practice at Uttoxeter Racecourse.

Responsible for effective and efficient management of the operating staff towards direct customer satisfaction and consequent financial success. 

Leading from the front with a hands on – can do approach to developing the site offer and personnel. An initiator and custodian of brand standards with a keen eye for detail and process application.

Working within agreed commercial parameters (in collaboration with the Staffing Manager) with primary responsibility for the improvement of labour efficiency through training and team development. 

Leading the event management team in the planning and efficient delivery of all race day and non race day events provision on site.

The Bar & Retail Manager will ensure liaison with all relevant departments is delivered to correct deadlines to ensure high quality of service and customer satisfaction.

Responsibilities

To personally lead from the front, demonstrating proactive techniques in the efficient operation of the site within agreed budgetary parameters. Plan all duty rotas to cover event build up, operation and breakdown with appropriate personnel.  To plan all retail race day staffing levels including race day retail management detail.  Plan and oversee all variable labour costing for retail and bars maintaining budgeted restrictions. Undertake reviews of all direct report personal development plans reviewing aims and objectives on a quarterly basis. Work closely with the Head Chef in the development of the site food and beverage strategy document in order to maintain planned cost of goods. Maintain and monitor site health and food safety documentation and team training. Lead all volume operations and take personal accountability for the support of key account client requirements in both the planning and execution of events. Assist in the development and implementation of a coherent strategy for all areas of the catering & event business. This is to include the maximisation of the revenue and profitability through growth potential of all the commercial operations consistent with the broader objectives of the Group. Review and develop Standard Operating Procedures and processes to maximise value for the customer and the business. Minimise staff turnover through positive and inclusive management of the team, encouraging input, managing fairly, celebrating success and encouraging development. Build and exceed customer expectations. Match products/services to customer needs through the development of analysis of customer feedback. Ensure that management and audit reports are analysed and that appropriate action is taken to improve performance.

Please view the job description attached for the full list of responsibilities for this role.

The person we are looking for as a Bar & Retail Manager has…..

GCSE Grade C (equivalent) or above in Maths and English. Computer literate. Level 3 Food Safety Qualification. Personal Licence. Proven track record and experience in a similar role. Knowledge of Food and Beverage service and commodities.  High level of interpersonal skills. Proven track record of delivering commercial success, implementing change and seeking new opportunities. Understanding of principals of change management and customer service. Business and strategic planning experience. Sound IT and business systems literacy skills.

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.