Shipping and Customer Coordinator
4 months ago
Tasks
Provide and support excellent customer service to all internal and external customers. Ensure a high level of satisfaction through the timely, efficient and effective completion/delivery of customer orders. Report delays as soon as possible. Process all stock item sales orders, raising all relevant paperwork, despatch notes, sales invoices, etc on our system. Send official quotations for all solution/consumable/equipment items, in a timely manner. Follow up all outstanding quotations each month. Produce shipping documents, dangerous goods notes and arrange relevant transport for all product sales orders. When necessary, establish and maintain liaison with relevant staff or customer representatives to help resolve any technical/schedule enquiries that arise prior, during and after dispatching orders. Support Quality Systems Coordinator to ensure the company complies with all REACH regulations associated with the business. Arrange import clearance for items being shipped from Sifco USA and for components being shipped from UAE/Canada/etc (IPR Simplified procedure). Generate credit notes when required. Scan all sales orders and supporting documentation onto the Y server. Shared responsibility with colleagues on answering incoming calls. Complete all reports as requested at any time by your Line Manager. Any other reasonable duties.
Requirements
Location: Commuting distance to our Bromsgrove, UK site.
Benefits
Competitive pay with bonus opportunities 2 annual days paid volunteering leave QH University: Continuous training tools for all seniority levels. Attractive Wellbeing, Mental Health, Women Inclusion & DEI programs.We are the global leader in industrial process fluids present in 40+ countries continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Throughout our 100+ locations, our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.
Our values : Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together, Act with integrity.
Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.
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