Sales Manager

4 weeks ago

Cardiff, United Kingdom AccorHotel Full time

PositionOverview

  • TheHotel Sales Manager is primarily responsible for developing newbusiness opportunities whilst assisting in the management of theHotels Corporate / Leisure / MICE accounts.
  • TheSales Manager will also assume responsibility for the overallmanagement of the administration function within the Salesdepartment.
  • All duties that are carried outshould be conducted to the highest standard and in accordance withthe hotel standards; company policies & procedures;objectives and legalrequirements.

Mainresponsibilities

GuestCentric

  • To present aprofessional friendly and efficient impression of the Hotel at alltimes.
  • To ensure that all tasks relating toguest comfort guest satisfaction or the impression the guestreceives of the Hotel must be treated with utmostpriority.
  • To establish a good workingrelationship with your guest visitors and colleagues creating ateam that works well together and with otherdepartments.
  • Contributes to guest satisfactionat all times by providing high quality personalized servicesthroughout their stay.
  • To assist asrequired/requested with the solving of any guest feedback and to beable to handle them in the most efficientmanner.
  • Have knowledge of the facilities andservices events offered by the hotel and the surrounding area andactively promotethem.

Operations

  • Tomaximize accommodation room sales and incremental revenue forsupplementary departments such as food & beverage andMICE.
  • To achieve key performance relating toappointments client interaction & accountdevelopment.
  • Achieve new business targets andmanage an agreed portfolio of accounts in order to retain anddevelop the business.
  • Attend and assist withinhouse marketing activities familiarization trips clienthospitality evenings presentations show rounds and promotionalactivities.
  • Produce accurate rapid costcalculations and respond to clients withquotations. 
  • Produce required reportsof completed sales activity including details of face to faceclient appointments presentations familiarization trips and anyother related clientinteraction. 
  • Update and maintain allmarket segment sales contact lists and account information in ANAISor other systems as directed.
  • Coordinate andexecute all direct mailings as instructed by the Director of Sales& Marketing and Senior SalesManager.
  • Conduct Market research/telesalescampaigns as required.
  • Compile sales packs andensure that an adequate supply of relevant stationary brochuresgiveaways are in stock.
  • To research andidentify new business opportunities through leads referred byreservations/ conference teams and business listingspublications.
  • Assist with office administrationensuring all accounts have on file the necessary documentationcontracts contact forms and up to date Account Development Plans.Each account is to have a complete and up to date AccountDevelopment Plan.
  • Ensure constant familiaritywith the hotels financial position and selling strategy versusprevious year and current budget.
  • Maintainawareness of the hotels key competitors financial performance oftheir client interaction their key account base and correspondingrates and any property developments.
  • To workclosely with the Accor Sales Network in order to assist with theachievement of the overall sales target for thehotel.
  • To attend Sales meetings weekly& monthly.
  • Carry out Sales Trips to allbusiness areas as specified both domestically and internationallyas required.
  • Carry out any other reasonabletasks as required by the Director of Sales & Marketing orSenior SalesManager.

GeneralAdministration

  • Toattend fire refresher training programs periodically and to ensurethat the hotels and departments fire procedure isunderstood.
  • To respond to any changes in thedepartment as dedicated by the needs of the industry company orhotel.
  • Any suspicious activity or anythingunusual must be reported immediately to the Supervisor/DutyManager.
  • To be flexible extend and carry outjob duties including redeployment to alternative departments/areasif required.
  • To be flexible with the rota beavailable to cover shifts over the weekend or during thenight.
  • Responsible for reporting immediately tothe Director of Sales & Marketing Senior Sales Manager orany other appropriate Department Head anything which consideredbeing a health and safetyhazard. 

Talent& CultureResponsibilities

  • Establishongoing On Job Training Programs within the department to meetBrand and Service Standards. Use Department Procedure Manuals as abase for all service procedures training.
  • To beable to promote the hotel brand philosophy through his or herexemplary behaviours and excellent communicationskills.
  • Polite and professional attitude tointernal and external guests as well as colleagues andsuperiors.
  • To take pride in doing the job welland to be a keen and motivated member of the Sales &Marketingteam. 

Other

  • Tobe aware and show involvement in Planet 21 hotel and departmentrole and activities.
  • Participate in monthlyperformance review in onetoone meetings with the Director of Sales& Marketing or GeneralManager.
  • Internal cross training to beconducted in all other hotel departments for different positions togain a general knowledge of the hotel operation as a wholeunit.
  • To actively contribute to the qualitativeand quantitative targets of thedepartment.

SpecialNote

During the course of duty youwill have access to certain information which demands the utmostconfidentiality. Discretion must be exercised at all times. Yourresponsibilities are included but not limited to this jobdescription as this has been drafted as a guide to the purpose andmain duties of the role as it currently exists. The hotel relies onthe flexibility of its staff to ensure the continuity of the highstandards currently being achieved. It is not intended as a whollycomprehensive or permanent schedule of duties and it does not formpart of the contract of employment. The Company reserves the rightto amend this job description from time to time to accommodate therequirements of the business and the evolving nature of therole.

Salary: Up to 35k with10%STIP

Job type: Full timePermanent

Working style: HybridWorking

Qualifications :

  • Innovator 
  • Strongcommunication negotiation and presentationskills. 
  • High energy dynamicpersonality. 
  • Resultsdriven. 
  • Verbalnon verbal numerical and analyticalabilities. 
  • Excellent negotiations andinfluencing skills. 
  • Able to driveactions that will add value to incrementalspend. 
  • Team player to be part of adeveloping commercial team
  • Minimum of 2 year insimilarrole

Remote Work :

No

Employment Type :

Fulltime

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