SPA Administrator
2 months ago
Job summary
The post-holder will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services in Wiltshire. The administrator will support the effective filtering and directing of telephone calls and correspondence for Wiltshire Childrens Community Services and where required, with partner organisations. This post will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities.
This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.
The working pattern will be 4 days per week, Monday, Tuesday, Wednesday and Friday working 9am - 5pm.
The role will be based in the High Post Hub, Salisbury, with some flexibility for home working.
Main duties of the job
This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.
Responsibilities will include:
Providinginitial screening of all referrals into the Single Point of Access (SPA) from GPs, Service Users, Parents, Carers and other partner organisations Direct and prioritise incoming referrals to the relevant professionals and remedy any incorrect referrals at source Work with clinical colleagues to ensure patients are efficiency directed to the correct services in a in line with agreed ways of working Action call backs to referrersto ensure appropriate information is obtained, ensuring a high-quality referral Accurately and confidentially record all referrals for service users and carers on various client information systems. Signpost to the public with information on HCRG Care Group and alternative services provided by other statutory and voluntary agencies Collate, book, and send information and appointment letters to patients
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit
Job description
Job responsibilities
As an SPA Administrator, you'll be part of our valued team.
You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
£22,308 pro rata with group pension Hybrid Working once 3 month probation period is passed Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding good or outstanding ratings from the Care Quality Commission Person Specification
General Requirements
Essential
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Desirable
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