Sales Adviser

Job Description:

Sales Adviser

Salford Quays, M SP

Salary is £K + excellent benefits

Permanent - Full Time - hours per week (Monday-Friday only)

Hybrid home and office working options available once signed-off

Due to a period of exceptional growth our sales teams are expanding which means we can offer some great opportunities

What you'll be doing

Acting as a subject matter expert you will work as part of a team handling new business enquiries and across its existing business retention portfolio.

You'll provide quality support to clients in line with Bupa standards, putting them ‘at the heart of everything we do' while working to achieve sales targets in line with business plans.

You'll comply with regulatory and legislative requirements as appropriate and support senior team members in delivering service improvement initiatives.

You'll build relationships and expand your portfolio, making your own contribution to our culture of outstanding performance.

What's a typical day?

You'll provide quality client service to potential customers and clients in line with Bupa standards and reputation, and make sure telephony activity requirements are achieved.

You'll take ownership of customer queries, identify and understand the customers' needs and resolve them appropriately.

You'll aim to achieve quality and volume targets as outlined in the business plan, whilst demonstrating a thorough understanding of Bupa products and services and sell appropriately.

All your activity will comply with FCA or CQC regulations. Furthermore, you'll engage with the clients and work with peers and colleagues across Bupa to draw upon all available resources and make use of these to provide the highest quality service possible.

Who we're looking for?

You should have telephony-based sales experience and a clear, confident technique

Enthusiasm and desire to learn and understand Bupa products and policies, and understanding of the importance of working ethically and compliantly in a regulated environment

An empathetic and sensitive approach whilst having engaging stakeholder management and effective relationship-building skills

Excellent standard of written communication

You will be a collaborative team player with the ability to take ownership of queries to resolution by using outstanding communication skills, with a consultative, credible manner

A customer-focused, target-driven, flexible approach

Experience in sales would be amazing, but not essential

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We are proud to announce that Bupa won two awards at the COVER Magazine Customer Care Awards. Including Best Health Insurance and Best Mental Health Support Service (Provider). We were also highly commended for the Best Marketing Team award.

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically, you'll be eligible for:

• days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan, life insurance and income protection

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various family friendly benefits 

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you've found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn't where you've been. 

This is where you're going.

This is what we have belief in.

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