Support Desk Analyst

2 weeks ago


Warwick, United Kingdom British Pregnancy Advisory Service (BPAS) Full time

Job summary

Are you a First Line Support Desk Analyst with good knowledge of MS Office 10 and 365?

Would you like a hybrid working arrangement working from home as well as the office?

We are looking for a Support Desk Analyst to join our IT team at BPAS to provide first line IT support for all BPAS users and to maintain systems and processes to contribute to the day-to-day running of Services.

You will work 2 days a week in the office and 3 days at home - and then be flexible for business needs.

About You

You will have a good current working knowledge across a range of key technologies including Microsoft 365, Microsoft On-Premise, Citrix Technology stack, SSL Certificates and Security products. Friendly and approachable you will make a great addition to the IT team because you are a team player.

We are also looking for:

Qualified to the equivalent of an HNC / HND standard of education or 1 years experience Experience providing user-facing IT support in IT Good general knowledge of IT arrangements in a workplace Experience of MS-Windows 10 and Office 365 and other established technologies.

Main duties of the job

About the Role:

As the First Line Support Desk Analyst you will work with your IT colleagues to ensure that a user focused first line support service is provided accross the organisation. Duties will include raising purchase orders for equipment & services using BPAS purchase requisitioning system, assisting the IT Services team to ensure all relevant equipment (including telephony) is covered by appropriate warranty and/or maintenance contracts and to provide clerical assistance with audits. You will also ensure compliance with copyright and licensing requirements for all software used by BPAS.

A key aspect of this role will be answering IT queries over the phone and helping colleagues across BPAS resolve their IT problems. You will also work to answer tickets raised. This is a pro-active role providing great customer service and resolving problems at first point of contact.

About us

British Pregnancy Advisory Service (BPAS) is the UK'slargest independent women's reproductive healthcare charity. We work mainly onbehalf of the NHS across the country providing abortion, contraception, STItesting & treatment. We specialise in evidence-based, not-for-profit carereproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment,BPAS has generous benefits: life assurance cover at 3 times salary, 34 daysannual leave per year & a defined contribution pension scheme. You willhave access to our employee benefits programme through BHSF which includesspecial health & wellbeing services & lifestyle offers for you &your family. This includes various salary sacrifice schemes, counselling services& free private GP appointments.

For our clinical roles, a full clinical training packagewill be provided along with comprehensive support. Nursing & midwiferycolleagues will have the opportunity to train in 1st & 2nd trimestersonography scanning, contraception fitting & STI testing. For surgicalunits you will gain experience in conscious sedation & general anaesthetictreatment in our operating departments.

BPAS is committed to safeguarding & promoting thewelfare of vulnerable adults, children & young people through a saferrecruitment framework. This includes a thorough selection process & anumber of pre-employment checks.

Job description

Job responsibilities

The full job description can be found in the additional documents for you to download and review.

Further Information:

Salary: £26,878 to £31, 815 depending upon skills and experience.

Hours: 36 hours per week - over one of the following working patterns (more will be discussed at interview):

Monday to Thursday 07:00 - 15:00 | Friday 07:00 - 13:30 Monday to Thursday 08:00 - 16:00 | Friday 08:00 - 14:30

There is also a requirement for

1 in 4 Saturdays - Service Desk cover - 8am to 4pm - paid as Overtime and Time and half 1 in 4 On Call week - Monday Friday 6pm to 9pm, Sat 4pm to 6pm, Sun 9am to 5pm (P1 "cannot work" issues only) - paid as additional £300 per month.

Location: Home based with 2 days per week at our Head office in Leamington Spa CV34 6RQ.

Interested so far? Don't delay, apply today

This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.

The Small Print: All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.

References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

COVID-19: BPAS encourages all applicants to be fully vaccinated against COVID-19 and we invite you to share evidence of your vaccination status. This is in addition to the requirement to provide evidence of vaccination/immunity against the following conditions of Tuberculosis, Hepatitis B, MMR and Varicella for clinical roles directly involved in patient care.

Person Specification

Knowledge & Skills

Essential

Knowledge of MS-Windows 7 and / or 10 MS-Office 2010 (or above) products Good person-to-person communication skills. Good time-management and organisational skills. Ability to solve problems and work without supervision

Qualifications

Essential

The equivalent of an HNC / HND standard of education or 1 years experience in IT

Desirable

Formal education related to IT Member of the BCS

Experience

Essential

The equivalent of 1 years experience in IT or a HNC / HND standard of education. Good level of existing computer skills & aptitude to learn new computer skills quickly

Desirable

Experience dealing with suppliers and/or customers Experience in basic computer maintenance and repair

General

Essential

Do you support women's right to chose abortion? Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship. This role is for 36 hours per week over Monday-Friday. You will be required in the office 2 days per week, can you travel to our Head Office in Leamington spa? This role requires you to work 1 in 4 Saturdays (08:00-16:00) can you commit to this? You will be required to do 1 in 4 On Call weeks - (Monday Friday 6pm to 9pm, Sat 4pm to 6pm, Sun 9am to 5pm). Can you commit to this?
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