Banqueting Supervisor

4 weeks ago

London, United Kingdom Sheraton Hotels & Resorts Full time

POSITION SUMMARY

Ensure staff is working together as a team.  Inspect grooming and attire of staff and rectify any deficiencies.  Communicate with guests, other employees, or departments to ensure guest needs are met.  Respond to and try to fulfill any special banquet event arrangements.  Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.  Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.  Document pertinent information in appropriate department logbook. Prepare as stated in Banquet Event Order.  Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.  Ensure courses are cleared and tables are properly crumbed.  Respond to and try to fulfil any special banquet event arrangements.  Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, plateware, glassware, and flatware. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.  Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets.  Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language.  Support team to reach common goals.  Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats small print).  Stand, sit, or walk for an extended period of time or for an entire work shift.  Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance and objects weighing in excess of pounds with assistance. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.  Develop and maintain positive working relationships with others, and support team to reach common goals.  Follow all company and safety and security policies and procedures Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.  Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.  Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.  Speak with others using clear and professional language, and answer telephones using appropriate etiquette.  Ensure adherence to quality expectations and standards. 

PREFERRED QUALIFICATIONS

Education: High school diploma or equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

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