Marketing Operations Manager

1 month ago

London, United Kingdom SER Group Full time

Your responsibilities

Own, manage and evolve the marketing technology stack, empowering the marketing and BDR teams with user-friendly, well set-up tools Develop clear, easy-to-follow documentation describing the lead lifecycle, core definitions and important processes in marketing Define, implement and monitor lead and opportunity SLAs, working closely with Sales Operations and commercial leaders to maintain excellence and accountability Ensure that data integrity is robust – advocating for best practice, ensuring compliance with regulations, and applying rigorous ongoing spot-checking and monitoring Implement a tracking framework that allows team members to measure performance and derive insights across marketing touchpoints and platforms Provide ongoing dashboards and one-off reports to management and team members, including making recommendations and implementing optimizations based on the data Collaborate with cross-functional teams, including marketing, sales, and IT, to ensure alignment and seamless execution of marketing initiatives Stay updated on industry trends, best practices, and emerging technologies in B2B marketing and revenue operations to recommend improvements and innovations

Your profile

Must have

5+ years of marketing operations experience in a B2B environment 5+ years of experience with Salesforce Highly proficient with at least one of Hubspot, Marketo, Pardot/Salesforce Marketing Cloud Account Engagement or Eloqua is essential – experience with several is a bonus, and any certifications are highly appreciated Strong analytical skills with the ability to interpret data, generate insights, and make data-driven decisions Excellent project management, organizational, and communication skills. Advanced MS Excel skills A data-first thinker who uses a fact-based approach to present data that delivers business, customer, and campaign insights Attention to detail across all communications and reporting to ensure first-class accuracy Ability to build strong networks and work cross-functionally to build trust and enable smooth execution of marketing activities for the business Fluent English is required

Nice to have:

Experience with 6Sense or Demandbase Academic qualifications demonstrating analytical strength Proficiency with any adjacent, useful tools such as Python, Tableau, PowerBI German, French or Spanish language skills are welcome but not required

Working alongside you will be a tight-knit team of smart, thoughtful, intuitive and enthusiastic marketing experts who have a ton of fun creating interactive, engaging and highly memorable touchpoints for the SER community – customers, followers, prospects, partners and co-workers all included.

Sounds good? Send us your application. We’d love to hear from you

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