IT Support Engineer

1 month ago

Bournemouth, United Kingdom 4Com Plc Full time
We are 4Com ; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking an IT Support Engineer to join our dynamic IT team. As part of the IT Team at 4Com you will be instrumental in delivering exceptional IT support services across all facets of our organization. Alongside our business-as-usual activities you will have the opportunity to modernise and improve process and technology adoption within the team via project work which will vary in size and complexity, necessitating the ability to quickly adapt. Please note that this role is office based in Bournemouth. Benefits for an IT Support Engineer choosing to work with 4Com include: Competitive salary of up to £30,000 DOE. Annual Training Budget of £4000 Career progression opportunities across the business. 24 days holiday + bank holidays. (Increasing by 1 day each year) Refer a friend scheme. Vodafone Advantage Discount. Monthly Company Targeted Draw and Incentivised Lunches. Discounted Gym Membership. Employee Assistance Programme. Bike to work scheme. Private Medical Insurance (after 1 year of service). In return for this, we are looking for someone who has: Excellent communication skills, comfortable liaising with stakeholders and sharing information with team members. Microsoft M365 Certifications such as but not limited to
MS-900 or AZ-900
MD-101 / MD-102
MS-102 Excellent knowledge of Windows operating systems, Microsoft suite and the ability to quickly adapt and learn new technologies. Fundamental understanding of IP networks, Wi-Fi, VLANs and routing. Experience in using Windows Azure and proficiency in the use of scripting languages such as PowerShell and virtualisation technologies preferably VMware. Hardware knowledge around desktops, laptops, and associated peripherals, with an understanding of backup and disaster recovery concepts. Excellent time management skills with the ability to quickly prioritize support issues and escalate to 3rd line or other teams when needed. What would I be doing as an IT Support Engineer at 4Com? Demonstrate ownership and take accountability for delivery of projects. Collaborate effectively with team members and other departments around the business. Assist the IT Manager in the creation of monthly reports for the senior management team. Participate in and support our chosen project management methodology. Help the team to create achievable plans with well defined, measurable success criteria. Improve and create when required, high quality documentation such as process guides and deployment plans. Follow and where needed, improve or implement industry standards and best practices. Work with the team to ensure that disaster recovery and business continuity processes are followed and tested on a regular basis.

Should you feel that this role is your ideal next job opportunity, please get in touch with us today

Please note, full ‘Rights to Work in the UK’ checks will be completed during the interview process. 

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