Credit Controller
2 weeks ago
We have a fantastic opportunity for a full time Credit Controller our team based at Regent House, Stockport. This will be hybrid working; however, it will require being in the office every Thursday. This will be a 6-month FTC, working Monday to Friday 08:30am until 16:30pm. The salary on offer will be up to £32,000.
About the role:
The credit control team is responsible for the prompt collection of invoices arising from our property management activities including rent, service charges and facilities management costs.
The departmental objectives are to minimise overdue debts, accelerate cash receipts, resolve queries & disputes promptly and to prevent bad debts.
The credit controller must possess excellent communication and organisational skills and be able to work under pressure using his/her own initiative.
To be effective in the Credit Control function by supporting the Credit Control Team Leaders in ensuring a high level of data integrity and accuracy is maintained, whilst delivering an efficient and timely service across NHS Property Services.
To be instrumental in minimising the level of outstanding debt and ensuring the business credit control policies are strictly always applied.
Key Responsibilities:
- Reporting to the Credit Control Team Leader the credit controller is responsible for the prompt collection of outstanding invoices on his/her ledger. The Credit Controller is responsible for day to day chasing of customers by phone and / or email, logging disputes on the appropriate trackers and liaising with colleagues across the business so that queries can be resolved, and payment can be collected.
- The credit controller must be motivated and follow set procedures to achieve targets by regularly reviewing their progress with the Credit Control Team Leader.
- Follow short, medium, and long-term strategies set by the Credit Control Team Leader.
- To ensure that all other debt managed by the credit controllers is kept constantly under review and a low aged debt profile is maintained.
- Personal responsibility for a portfolio of accounts, contacting customers by phone and or email, chasing payment for overdue invoices, dealing with queries/disputes and liaising with colleagues across the business to resolve queries so that invoices can be paid.
- To focus on the collection of all high value debts of £100,000(+) to maximise the business income.
- Ensure collection priority is given to Reimbursable Debts and Non-Reimbursable Debts that are documented or has made non-reimbursable payment(s) in the past.
- Ensure that undocumented customers enter negotiated settlement discussions, whereby agreements on historical debt are reached, current charges agreed and the customer signs up to a lease.
- Building customer relationships to ensure queries are dealt with in accordance with the Company’s escalation policy.
- Ensure all account queries are actioned through Compass.
- Ensure Compass cases are resolved promptly, and breaches are kept to a minimum.
- Liaison with internal colleagues (Finance, Asset & Facilities Management, etc.) to resolve issues, respond to queries and settle disputes that prevent or delay payment of accounts.
- Representing the interests of OTC - Credit Control in meetings with customers and their representatives.
- Investigate remittances’ issues.
- Lead on Debt settlements
- Leading on Annual Billing Schedule agreements when required
- Ensure that after Credit Control BAU process; deliberate non-payers are taken through the enforcement process.
- Engage with, Commissioner, Director, Partner or Practice Manager, to secure payment of undisputed debt and consider payment plans if evidence of cashflow problems is provided.
- Take responsibility for escalating accounts to enforcement, or bad debt.
- To accurately complete escalation forms.
- Managing Compass case queries within 10 working days
- Engaging with internal and external collection partners on debt escalation and legal action.
- Undertake specific credit control related projects for the benefit of the business.
What we can offer you:
- 27 days annual leave + 8 days bank holiday.
- Training and development opportunities, providing opportunities for you to develop and progress through our Professional Excellence Framework.
- SMART Pension contribution into which the company will contribute up to 6%.
- NHS retail discounts and Cycle to Work Scheme.
- 15 hours (pro-rata) of paid time off to volunteer at a cause of your choice.
- We have a great Colleague Assistance Programme and offer support for all areas of life.
An organisation with a passion
We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.
Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do.
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
Contact our Roshnie.Kenworthy@property.nhs.uk if you require any information.
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