Credit Controller

3 months ago

Stockport, United Kingdom Innovate HMG Ltd Full time

Innovate Healthcare are a forward-thinking, preventative, and holistic Vocational Health company, who employ a variety of health professionals to enable employees with functional, psychological, cognitive, and emotional impairments or health conditions to overcome barriers to maintaining or returning to work. Our ethos is focused on the fact that ‘work is healthy’ and our Vocational Model ensures the employee and employer are involved in the return-to-work process.

Due to growth an opportunity for an experienced Credit Controller to join our team has arisen. This will be a varied role, that offers a fantastic opportunity for an individual to work in a fast-paced growing organisation with the opportunity to progress their career as the business expands.

**What you’ll be doing**:

- Raise invoices to customers on Xero
- Ensure customer contacts are correct on Xero
- Preparation of monthly bordereaux invoices and liaising with key customers
- Meet cash & debtor day targets set by the Company
- Monitor and organise Accounts inbox and investigate any queries and resolve them in a timely manner meeting set deadlines by liaising with key contacts
- Communicate regularly with senior personnel, including Operations and Customer Account Managers to ensure all relevant debts are managed as necessary
- Handle disputed invoices and support negotiation to bring payment within terms
- Provide accurate advice on queries
- Identify client issues impacting prompt payment. Understand a client’s billing and payment process cycle and propose and drive resolutions
- Respond promptly and completely to both client and internal enquiries
- Regularly undertake Customer account reconciliations
- Support and deliver all company policies, procedures and corporate governance
- Allocate bank receipts and banking cheques upon receipt
- Manage credit note requirements
- Enforce client contracts & mitigations when applicable
- Provide ad-hoc reporting and other activity as required
- Place the core objectives of the finance team at the centre of everything we do
- Contribute to the month end process, including Invoice factoring sales ledger reconciliation,

**What You'll Need To Succeed**:

- Able to demonstrate experience of working in a professional, busy and demanding SME environment
- Always deliver quality outputs
- Good understanding of credit control policies, procedures, sales ledger credit management
- Experience of invoice factoring desirable
- Possess a good understanding of Excel and Xero
- Experience of dealing with clients at all levels and senior internal personnel to manage client accounts
- Ability to manage & prioritise an extensive workload
- Credit control, issuing customer statements, chasing debt and attending debt review meetings
- Being the key contact to work between customer service team and finance to resolve customer queries
- Build excellent customer relationships, ensuring any issues are resolved at the earliest opportunity
- Monitoring debtor ledgers to ensure accuracy of input
- The ability to export, analyse and update data in large volumes
- The ability to work as a team with a common goal
- Being able to solve problems in a logical manner, thereby rectifying issues speedily and efficiently.
- Possess good organisational and prioritisation skills
- Be extremely accurate in work undertaken with a keen attention to detail
- Flexibility and adaptability to changing workloads
- A desire to contribute to the development of an ambitious company

**PERSON SPECIFICATION**:

- Good interpersonal communication skills, such as written, oral and persuasive communication abilities at all levels.
- A common sense approach
- Inquisitive and problem solving must motivate you
- Good keyboard skills and competence of Excel and Xero
- High standard of numeracy and excellent attention to detail
- A team player with a flexible approach and a willingness to learn
- Outgoing and confident personality who can operate at all levels & build strong relationships with key stakeholders across the business
- A self-starter who is pro-active and can set and achieve goals
- Good standard of education
- Strong organisational & time management skills
- Ability to recognise potential risks that should be escalated
- Able to demonstrate experience of working in a professional, busy and demanding SME environment

**A criminal history check may be conducted on the recommended persons for these positions.**

**Job Type**: Part-time

Pay: £23,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Stockport: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- credit control: 2 years (preferred)

**Location**:

- Stockport (preferred)

Work Location: Hybrid remote in Stockport

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