Assistant Practice Manager

2 weeks ago

Peterborough, United Kingdom Bretton Park Healthcare Full time

Job summary

To support the Practice Manager and partners in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

Focusing on quality, covering all aspects including service delivery and the processes required to maximise the practices performance and income and balancing that with patient satisfaction.

This role will support GP Partners in championing the patient experience at Bretton Park Health Care. It will support a wide range of initiatives to ensure that Bretton Park Health Care listens to patients, enabling them to feedback effectively

Primary responsibilities

The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks but will be dependent upon factors such as workload and staffing levels.

The Assistant Practice Manager is responsible for:

a. Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.

b. Supporting the implementation of systems to ensure compliance with CQC regulations and standards.

c. Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.

d. Actively encouraging and promoting the use of patient online services, running searches on activity and reporting back to the Practice Manager.

e. Be the practice lead for the practice website and social media sites.

f. Guiding staff and building on and developing searches and audits on the clinical system and act as the practice lead for Ardens.

g. Reviewing and updating clinical templates ensuring they relate to current practice.

h. Marketing the practice appropriately to ensure patient population is stable or increasing.

i. Managing the team to reach QOF targets (supported by the nursing and administrative leads).

j. Ensuring the staff implement the practice wide approach to the management of all patient services matters.

k. Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders.

l. Maintaining and monitoring the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the relevant person.

m. Managing the overall practice clinical governance framework, submitting reports for QOF, enhanced services and other reporting requirements which includes use of CQRS and CQRS Local, PCSE, PPA and Eclipse. Ensuring all claims are submitted and activity audited.

n. Providing support for the financial elements of the practice, including budgets, petty cash, payroll, payments and receipts. Ensuring financial and contractual scrutiny is given on all transactions and activity.

o. Assisting in maximising income revenue and reducing expenditure where required.

p. Be the lead for patient and staff surveys and the reporting of findings and analysis at meetings.

q. Managing the workflow and summarising team, ensuring coding and workload are audited and plans are in place if backlogs occur.

r. Be the practice lead for the Patient Participation Group (PPG).

Secondary responsibilities

In addition to the primary responsibilities, may be required to:

Deputise for the Practice Manager. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required. Support the Practice Manager in the reviewing and updating of practice policies and procedures. Support the practice and management team with continuous improvement and change initiatives. Person Specification

Qualifications

Essential

Good standard of education with excellent literacy and numeracy skills

Desirable

Educated to A-level/equivalent or higher with relevant experience Leadership and/or management qualification AMSPAR qualification

Skills

Essential

Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Ability to implement and embed policy and procedure Ability to motivate and train staff Proven problem solving and analytical skills

Desirable

Ability to recognise opportunities to enhance service delivery Excellent leadership skills Strategic thinker and negotiator EMIS/SystmOne/Vision user skills

Experience

Essential

Experience of working with the general public Experience of working in a healthcare setting Experience of managing multidisciplinary teams Experience of performance management, including appraisal writing, staff development and disciplinary procedures

Desirable

Experience of successfully developing and implementing projects NHS/ Primary Care general practice experience Relevant health and safety experience Experience of working with accounting procedures including budget and cash flow forecasting

Personal qualities/Other

Essential

Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solution focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Desirable

Flexibility to work outside core office hours Disclosure Barring Service (DBS) check Maintain confidentiality at all times Full UK driving licence

  • Practice Manager

    1 week ago

    Peterborough, United Kingdom Harriet Ellis Training & Recruitment Group Full time

    Friendly dental practice in Peterborough are currently seeking a practice manager to run their team.They are looking for someone who is GDC registered and can manage a team well.They are looking for the right candidate to start as soon as possible.For more information, please apply here

  • Legal Practice Manager

    3 weeks ago

    Peterborough, Cambridgeshire, United Kingdom LHH Recruitment Full time

    Legal Practice Manager Cambridgeshire LHH Recruitment Solutions (formerly Badenoch & Clark) are partnered with a full-service law firm, assisting with the appointment of a Legal Practice/Operations Manager. Reporting to the Partnership, the Practice Manager will handle a diverse range of responsibilities, expected to include day-to-day and annual...

  • Practice Manager

    6 days ago

    Peterborough, Cambridgeshire, United Kingdom Marsh Farm Dental Surgery Full time

    We have an fantastic opportunity for a Practice Manager to join our team in Luton, Bedfordshire! We are two long standing, family run practices providing NHS and private dental care to the Luton area for over 30 years! We have a long-standing, loyal and continually growing patient base, and practice an ethos of patient-centred care. We believe in the...

  • Senior Tax Manager

    5 days ago

    Peterborough, United Kingdom Public Practice Recruitment Ltd Full time

    Senior Tax Manager Job Vacancy Are you a natural leader, strong communicator, and strategic thinker? We want to hear from you if you're a talented Senior Tax Manager keen to work with an ambitious firm. This is a great opportunity for a standout Senior Tax Manager to join a reputable accountancy practice, offering a market beating salary, hybrid working, and...

  • Practice Manager

    1 week ago

    Peterborough, Cambridgeshire, United Kingdom Harriet Ellis Training & Recruitment Group Full time

    Friendly dental practice in Peterborough are currently seeking a practice manager to run their team. They are looking for someone who is GDC registered and can manage a team well. They are looking for the right candidate to start as soon as possible. For more information, please apply here

  • Assistant Manager

    1 week ago

    Peterborough, United Kingdom Pro Talent Full time

    Job Title: Assistant Manager, General Practice Location: St Ives, Cambridgeshire Job Type: Full-time, Permanent ProTalent is working with a reputable accountancy practice in St Ives, Cambridgeshire to recruit an Assistant Manager for their general practice firm. The Senior Accountant will manage a portfolio of private clients, including high net worth...

  • Clinic Manager

    1 week ago

    Peterborough, Cambridgeshire, United Kingdom Harriet Ellis Training & Recruitment Group Full time

    Friendly dental practice in Peterborough are currently seeking a practice manager to run their team.

  • Assistant Manager

    1 week ago

    Peterborough, Peterborough, United Kingdom Pro Talent Full time

    Job Title:Assistant Manager, General PracticeLocation:St Ives, Cambridgeshire Job Type: Full-time, Permanent ProTalent is working with a reputable accountancy practice in St Ives, Cambridgeshire to recruit an Assistant Manager for their general practice firm. The Senior Accountant will manage a portfolio of private clients, including high net worth...

  • GP - Private Healthcare

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Riverport Medical Practice Full time

    Riverport Medical Practice is a friendly, patient-focussed practice, rated Good by CQC in all domains. • Opportunity for additional sessions on an ad-hoc basis • Annual leave 6 weeks pro-rata per year + Bank Holiday Entitlement • Paid study leave • BMA endorsed contract of employment • Riverport Medical Practice is a GMS Practice in...

  • Practice Educator

    4 weeks ago

    Peterborough, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    Are you committed to the training and development of the future Allied Health Professions (AHP) workforce? Do you share our passion for high quality learning environments for all students? Are you able to connect with the AHP community, while valuing the individual professions? We are looking for a motivated, proactive, organised individual to join our...

  • Senior Audit and Accounts Manager

    7 days ago

    Peterborough, Cambridgeshire, United Kingdom Public Practice Recruitment Ltd Full time

    Senior Audit & Accounts Manager Job Vacancy Are you the experienced Senior Audit & Accounts Manager we're looking for? Perhaps you're an Audit & Accounts Manager ready for the next step in your practice career. Or are you already at Senior Manager level looking for a new challenge with an ambitious firm? This Senior Audit & Accounts Manager job in...

  • Salaried GP

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Riverport Medical Practice Full time

    Job overview We are looking to appoint a Salaried GP to join our Practice for 6-8 sessions per week. Riverport Medical Practice is a friendly, patient-focussed practice, rated Good by CQC in all domains. • 6-8 sessions per week • Opportunity for additional sessions on an ad-hoc basis • Annual leave 6 weeks pro-rata per year + Bank Holiday Entitlement...

  • Head Of Practice Engagement And Partnership

    3 weeks ago

    Peterborough, United Kingdom Greater Peterborough Network Full time

    Job summary The Greater Peterborough Network (GPN) is seeking a full-time Head of Practice Engagement and Partnership to join their team. This role is central to enhancing service delivery to member GP practices in the Greater Peterborough area, focusing on both current and potential members. The ideal candidate will be a strategic thinker, capable of...

  • Senior Audit

    7 days ago

    Peterborough, Cambridgeshire, United Kingdom Public Practice Recruitment Ltd Full time

    Senior Audit & Accounts Manager Job Vacancy Are you the experienced Senior Audit & Accounts Manager we're looking for? Perhaps you're an Audit & Accounts Manager ready for the next step in your practice career. Or are you already at Senior Manager level looking for a new challenge with an ambitious firm? This Senior Audit & Accounts Manager...

  • Assistant Manager

    3 weeks ago

    Peterborough, Cambridgeshire, United Kingdom ProTalent Limited Full time

    Job Title: Assistant Manager, General Practice Location: St Ives, Cambridgeshire Job Type: Full-time, Permanent ProTalent is working with a reputable accountancy practice in St Ives, Cambridgeshire to recruit an Assistant Manager for their general practice firm. The Senior Accountant will manage a portfolio of private clients, including high net...

  • Assistant Manager

    2 weeks ago

    Peterborough, United Kingdom PB Recruitment Consultants Ltd Full time

    Audit & Accounts Assistant Manager - Accountancy Practice My client are a well established, industry leading tax, accountancy and business advisory firm based just outside of Peterborough. They provide a full range of accounting, audit and tax services to an enviable client base, but due to continued growth, they are looking for an Assistant Manager to join...

  • Senior Audit

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Public Practice Recruitment Ltd Full time

    Senior Audit & Accounts Manager Job Vacancy Are you the experienced Senior Audit & Accounts Manager we're looking for? Perhaps you're an Audit & Accounts Manager ready for the next step in your practice career. Or are you already at Senior Manager level looking for a new challenge with an ambitious firm? This Senior Audit & Accounts Manager job in...

  • Assistant Manager

    3 weeks ago

    Peterborough, United Kingdom Excel Resourcing Full time

    ASSISTANT MANAGER (MOTOR TRADE) – PETERBOROUGHBasic Salary: £33,000.00On Target Earnings: £38,000.00A well-established company within the automotive industry are currently looking for an Assistant Manager to join their team based in the Peterborough area. If you’re an experienced Technician/MOT Tester looking to move into management, or already work as...

  • Assistant Tax Manager

    4 weeks ago

    Peterborough, United Kingdom Markerstudy Group Full time

    Job Title: VAT Assistant Tax Manager Location: Peterborough (occasional travel to the Peterborough office) Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, % of commercial vehicles and over % of motorcycles in total premium levels of circa £1.2b. The majority of business is...

  • VAT Assistant Tax Manager

    6 days ago

    Peterborough, United Kingdom Vermelo RPO Full time

    Job Title: VAT Assistant Tax ManagerLocation: Peterborough (occasional travel to the Peterborough office)Our clinet is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. The majority of business is written as...