Receptionist/Administrator - Melksham

2 weeks ago

Melksham, United Kingdom Oxford Health NHS Trust Full time

Job summary

We are looking for an enthusiastic and motivated individual to join our dynamic, community based Melksham CAMHS Team.

The Melksham CAMHS Team provides mental health services to children and adolescents across North and West Wiltshire, and our Receptionists and Administrators hold a vital role in providing administrative support to our Clinical Team and responsive communication with the young people, families and agencies that we work with.

You will play an essential role in supporting vulnerable young people to accessour servicesand to provide a quality service provision for service users and their families / supporters.

Main duties of the job

We need someone who can work closely with the existing administration team to support the clinicians in the service. You will be responsible for answering calls and emails and directing them to the appropriate staff member, as well as providing a high standard of administration and secretarial support to the team.

You will take an active part in team meetings and other team activities in order to develop safe and efficient processes for the development of the CAMHS service.

You will also be tasked with completing office duties such as photocopying, scanning documents and distributing post.

We'll need you to be able to work in a changing and dynamic working environment and have excellent attention to detail, with particular consideration of data security and confidentiality. It will be necessary for you tomaintain databases by the collecting and inputting of data relating to Team activity and reporting information as necessary.

In return, we will offer training, opportunities for professional development and opportunities to contribute to service development. You will be provided with regular supervision, appraisal and support.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression Access to tailored individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service NHS Discount across a wide range of shops, restaurants and retailers Competitive pension scheme Lease car scheme Cycle to work scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (please note waiting lists may apply) Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Job description

Job responsibilities

The Melksham CAMHS team can offer great training opportunities to develop skills and progress within the NHS. Our team members share a passion for supporting vulnerable young people within our community and our Team Receptionists and Administrators work closely with our clinical team to maintain and improve the delivery of our services.

The working environment at Melksham CAMHS is energetic, supportive and collaborative, with an emphasis on working together to achieve the best outcomes for our service users. If you would like to know more about what we do please contact the team to arrange a telephone conversation .

Applicants must have previous experience in a Receptionist and Administration role and/or a qualification to NVQ level II. Good working knowledge of Microsoft Suite applications, in particular Word, Excel and Outlook, is essential.

The service operates 5 days a week, Monday Friday 08:30 - 5pm, based at Melksham Community Hospital, Melksham.

This is a part-time post, hours negotiable according to service need, Mon - Fri 08:30-17:00

Person Specification

Qualifications

Essential

oGood standard of education to include GCSE (or equivalent) in English and Maths oExcellent computer skills

Desirable

oECDL or equivalent desired

Experience

Essential

oDemonstrable previous reception and general administration experience

Desirable

oData entry experience

People Skills

Essential

oExcellent listening, patience, communication and people skills oExcellent time management skills and the willingness to help others oAble to work in a team but use your own initiative oProfessional appearance, friendly and welcoming oAble to deal with people who may be angry or upset

Desirable

Understanding of the need for confidentiality Customer focused approach Understanding of the need for confidentiality

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