Application Support Engineer

1 month ago


Hatfield, United Kingdom Ocado Logistics Full time

We have an exciting new opportunity for an Application Support Engineer to support our new implementations of Oracle HCM and UKG Workforce Management. As a company, we are developing and executing a technical vision to improve the key services that support the wider Ocado business as well as over 15k employees. This is a permanent opportunity based in Hatfield (Hybrid Working)

We believe in fostering a corporate culture that values excellence, continuous improvement, and customer-centricity. As an Application Support Engineer for Oracle HCM, you will play an integral part in our Service Management team with opportunities to shape the function for excellence at 2nd & 3rd level support.

It is a new team which will form the technical core of the Logistics Technology organisation which is modernising the IT infrastructure within Logistics.

Key Responsibilities:

Support the Oracle HCM and UKG Workforce Management systems at Ocado Logistics, maintaining key metrics such as response and resolution time.Perform configuration & code changes alongside the 1st level helpdesk.Continuously improve the support framework through automation, self-service capabilities and package routine tasks for 1st level support where possible.Work with our vendors to gain knowledge and improve support processes or design.Work with our vendors through the escalation process.Assist in the technical design process for new customer requirements.Work with and assist the change management process to maintain the HCM systems.

Skills, Experience and Qualifications

In depth experience supporting an Oracle HCM implementation including incidents, problem/root cause and changes.A background in IT infrastructure and Cloud-based solutions.Exemplary customer service-focused approach.Strong interpersonal skills, initiative, effective communication, negotiating ability, influencing, and team working.Comfortable working, presenting and collaborating with senior stakeholders.Self-motivated with a positive attitude and strong work ethic.Ability to operate independently and effectively, making progress on tasks while navigating process and project ambiguity.Proven ability to build and maintain strong interpersonal relationships with peers and customers in the organisation.

#LI-JF1



  • Hatfield, Hertfordshire, United Kingdom The Engineer Full time

    Mechanical Engineering Degree ApprenticeshipWe are seeking a talented and motivated individual to join our Mechanical Engineering Degree Apprenticeship programme. As a Mechanical Engineer Apprentice, you will have the opportunity to work on a variety of projects, gaining hands-on experience and developing your skills in mechanical engineering.During your...


  • Hatfield, Hertfordshire, United Kingdom The Engineer Full time

    Electrical Engineering Level 6 Degree ApprenticeshipOverview:This is an exciting opportunity to join our Electronic Engineering department as an Electrical Engineering Apprentice. You will be part of a four-year programme that combines academic study with hands-on experience in designing and integrating electronics for our missile systems.Key...


  • Hatfield, Hertfordshire, United Kingdom Ambient Support Full time

    About the RoleWe are seeking a dedicated and compassionate Care Support Assistant to join our team at St Audreys Care Home in Hatfield, Hertfordshire.Key ResponsibilitiesSupporting adults in a care setting or in the community with daily living tasks and activities.Providing high-quality care and support to residents, promoting their independence and...

  • Care Support Worker

    4 weeks ago


    Hatfield, Hertfordshire, United Kingdom Ambient Support Full time

    About the RoleWe are seeking a dedicated and compassionate Care Support Worker to join our team at St Audrey's Care Home. As a Care Support Worker, you will play a vital role in providing high-quality care and support to our residents, enabling them to maintain their independence and well-being.Key ResponsibilitiesAssist residents with daily living tasks,...

  • Care Support Worker

    4 weeks ago


    Hatfield, Hertfordshire, United Kingdom Ambient Support Full time

    About the RoleAmbient Support is seeking a dedicated and compassionate Care Support Worker to join our team at St Audreys Care Home in Hatfield, Hertfordshire.Key ResponsibilitiesSupport adults in a care setting or in the community with daily living tasks and activities.Provide high-quality care and support, promoting independence and well-being.Develop...

  • Care Support Worker

    4 weeks ago


    Hatfield, Hertfordshire, United Kingdom Ambient Support Full time

    About the RoleWe are seeking a dedicated and compassionate Care Assistant to join our team at St Audrey's Care Home. As a Care Assistant, you will play a vital role in providing high-quality care and support to our residents, enabling them to maintain their independence and improve their well-being.Key ResponsibilitiesAssist residents with daily living...


  • Hatfield, United Kingdom Ocado Group Full time

    **Application Support Team Lead | System Operations | Hatfield | Hybrid (1/2 days office)** **About us**: **About the role**: The successful applicant will have had experience in the following areas (with customer-facing skills preferred, ideally): - Managing a internal team of Application Support Analysts - Strong troubleshooting and problem solving...


  • Hatfield, United Kingdom Ocado Group Full time

    ** **Lead Application Support Analyst | System Operations | Hatfield | Hybrid (2 days office)** ***About us**: ***About the role**: The successful applicant will have had experience in the following areas (with customer-facing skills preferred, ideally): - Managing a internal team of Application Support Analysts - Strong troubleshooting and problem solving...


  • Hatfield, Hertfordshire, United Kingdom Ocado Group Full time

    About the Role:We are seeking a highly skilled and experienced Senior Software Engineer to lead our team in developing high-performance applications.As a key member of our team, you will be responsible for designing, developing, and maintaining complex software systems.Key Responsibilities:Lead the development of high-performance software...


  • Hatfield, United Kingdom Ocado Group Full time

    ** **About Us**: Ocado Group is leading the global robotics and software business, providing a unique end-to-end solution for online grocery around the world. It's a fascinating and innovative place to work, and our engineering teams contribute to some of the most challenging and rewarding engineering solutions in the industry. This particular role sits...


  • Hatfield, United Kingdom Norton Blake Full time

    Job Description We are seeking a MS Dynamics Application Support Specialist who will take full ownership of incoming queries, performing initial investigations and diagnoses, through to fault resolution. This role requires an individual who is flexible, adaptable and focused on providing excellence in Application Support. Strong technical skills and the...


  • Hatfield, United Kingdom Ocado Group Full time

    ** **"Being an Engineering Manager at Ocado is always rewarding. Through leadership of a talented and multi-skilled team, I help them achieve incredible outcomes for our global partners every day..."** Ocado's Technology Operations mission focuses on the full programme and engineering management life cycle of our highly automated, multi-million pound...

  • **Software Engineer**

    3 weeks ago


    Hatfield, Hertfordshire, United Kingdom Ocado Retail Ltd Full time

    We are seeking a highly skilled Software Engineer to join our team. In this role, you will be responsible for developing and maintaining high-quality software applications. Your primary focus will be on designing, developing, and testing software solutions that meet the needs of our customers. Your work will involve collaboration with cross-functional teams...

  • Senior Support Worker

    5 months ago


    Hatfield, United Kingdom Alina Disability Support Full time

    Earn competitive pay + develop and grow with a company that cares about you! If you’re outgoing, friendly and passionate about people, you could make a real positive difference as a Support Worker in the Alina Homecare Disability Support Team in Hatfield. This is a full time position and to meet the needs of the people we support, we are seeking only...

  • Software Engineer

    3 weeks ago


    Hatfield, Hertfordshire, United Kingdom Walsingham Support Full time

    About the Role: We are seeking a skilled Cloud Solutions Developer to join our team at {company}.Key Responsibilities:Design, develop, and maintain cloud-based systems and applicationsCollaborate with cross-functional teams to identify and prioritize project requirementsDevelop and implement cloud security strategies to protect against threatsRequirements:3+...


  • Hatfield, Hertfordshire, United Kingdom Norton Blake Full time

    About the Role:We are seeking a skilled Application Support Specialist to join our team at Norton Blake. As a key member of our Dynamics Business Central support team, you will be responsible for providing exceptional support to our clients, ensuring their systems are running smoothly and efficiently.Your primary focus will be on troubleshooting and...

  • IT Support Engineer

    3 weeks ago


    Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full time

    IT Infrastructure Engineer: Are you looking to build a career within a Global Company with opportunities for growth and development? Office Location: Travellers Lane, Hatfield, AL10 8XB - with Hybrid working We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation...

  • IT Support Engineer

    3 weeks ago


    Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full time

    IT Infrastructure Engineer: Are you looking to build a career within a Global Company with opportunities for growth and development? Office Location: Travellers Lane, Hatfield, AL10 8XB - with Hybrid working We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation...


  • Hatfield, Hertfordshire, United Kingdom Ocado Logistics Full time

    We are seeking a skilled Application Support Engineer to join our Service Management team at Ocado Logistics. As a company, we are developing and executing a technical vision to improve the key services that support the wider Ocado business as well as over 15k employees.This is a permanent opportunity based in Hatfield (Hybrid Working). We believe in...


  • Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

    Main Duties and ResponsibilitiesThe University of Hertfordshire is seeking a highly motivated and experienced Academic Support Specialist to support the provision of teaching, assessments, and student support within the Electrical and Electronic Engineering Subject Group in the Department of Engineering.As a Graduate Teaching Fellow, you will coordinate and...