Senior Health Care Assistant

Job summary

Are you passionate about providing compassionate care to patients andtheir loved ones? Are you ready to take on a leadership role, mentoring andguiding a team to deliver exceptional care within a supportive environment? Ifso, North Yorkshire Hospice Care is looking for someone like you to join ourdedicated team at St Michaels Hospice based in Crimple House, Harrogate.

An exciting opportunity for a Senior Team Healthcare Assistant, you'llplay a crucial role in ensuring the provision of high-quality care within ourmulti-disciplinary patient centred approach.

Main duties of the job

Key responsibilities will include:

Assisting patients with activities of daily living, providing compassionate care Supporting patients, relatives and visitors with emotional support. Line managing a team of healthcare assistants,empowering them to deliver exceptional care. Engaging with operational processes such as incident investigation, policy review, and audits. Participating in meetings to promote improvements in care delivery. Providing support to new team members duringorientation and provide mentorship.

About us

HerriotHospice Homecare, Just B and Saint Michaels Hospice make up registeredcharity North Yorkshire Hospice Care. Youll be joining an organisation that isdriven, caring, and responsive and you will be playing an important role inenabling us to provide our highly valued services to people across NorthYorkshire and beyond.

We believe that children, young people and adultsshould never experience abuse of any kind. Every member of our organisation hasa responsibility to promote the welfare of all who encounter our services. Weaim to keep people safe and to operate our services in a way that protectsthem; to make reporting concerns as easy as possible and respond quickly; tolisten to all worries and work in partnership with individuals and agencies.All our staff and volunteers receive annual training on both adults andchildren/young peoples safeguarding. This impacts our recruitment processesand we have adopted a number of safer recruitment practices, which our HR andPeople team can talk through with you.

Wepositively encourage applications from all areas of the community, regardlessof gender, race, faith, disability, age, or sexual orientation and we encourageapplications from users of mental health services. This is part of ourcommitment to equality and reflecting the diversity of our population.

Job description

Job responsibilities

Senior Team HealthCare Assistant (In Patient Unit)

Job Description

Job Purpose

To work as a senior healthcare assistant and to be an effective mentor, line manager and implementer of practice, policy or change for our healthcare assistant teams to ensure the provision of a high level of care (palliative, end of life and social) within a multi-disciplinary approach across all North Yorkshire Hospice Care services.

Key Tasks Senior Team Healthcare Assistant

1. To line manage a team of health care assistants in an empowering and supportive way to enable them to be able to deliver the care to our patients.

2. To support and complete competancy checking and training of all team members,in the areas of trained competance and management, including induction training

3. To engage with operational processes such as clinical incident investigation, policy review, audits, Rota management and any other allocated tasks with support as required from the service operational leads.

4. To partake in meetings to improve governance or operation, providing personal, team and organisational perspectives to promote improvements in the delivery of care and support to our patients, clients, their loved ones and our team members.

5. To support the organisation to embed new systems and processes within the team to improve operational effectiveness within our services as required.

Key Tasks Healthcare Assistant

1. To assist patients and clients with their activities of daily living, reimagining the care and support they need to live their lives with dignity and compassion, providing high quality and specialist palliative, end of life, or social care.

2. To participate in agreed programmes of care ensuring that all care given is clearly and accurately documented in line with standards and seeking support from senior staff as necessary.

3. To engage with and suport all client and patients carers, loved ones, relatives and friends, in a courteous and friendly manner, providing additional support as required.

4. To follow all infection prevention and control policies, procedures and guidelines.

5. To follow North Yorkshire Hospice Care procedures in caring for patients after death and providing support to family and carers as necessary.

6. To support new members of the team accorss the organisation in their orientation process.

7. To communicate with external professionals, members of the team, clients, patients and carers clearly and effectively, seeking help as needed.

8. To work closely with the Multi-disciplinary Team and volunteers, promoting supportive and collaborative working relationships.

9. To follow North Yorkshire Hospice Care policies and practice in taking care of patients property and valuables.

10. To provide any clinical skills such as medication administration, glucose montioring and any other skills, that are within the operating perameters of the service, that are required within the patients and clients care or care plans and within your trained competencies.

11. To follow moving and handling policies, procedures and training to support the independence and dignity of our patients and clients.

12. To maintain a safe working environment at all times, making the best and most economic use of resources, and equipment.

13. To work in line with all systems requirements, working with the Hospice Services Team where needed, based on location and service to ensure timely, effective and accurate documentation of care provided and to ensure effective communication of needs between different clinical professionals, shifts or otherwise as required to support patient and client care.

14. To ensure that all aspects of confidentiality and data protection are maintained in line with North Yorkshire Hospice Care policies and the principles of information governance.

15. To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority, positively representing the organisation at all times.

Key Tasks place based services

1. When not allocated to a particular team during a shift, to provide support to each team as necessary supporting patient care and at lunch time taking part in support to patients with meals and feeding patients as necessary.

2. To maintain high standards of comfort and hygiene and meet the needs of patients work with the Housekeeping and Catering teams in dealing with tasks such as laundry, preparing refreshments and serving meals.

3. To deliver high standards of comfort and care meeting the needs of our patients and working alongside our wider MDT, including the housekeeping team to ensure this.

Key Tasks community based services

1. To use initiative when caring for patients or clients in the community, working flexibly with the changing environments and circumstances, without direct supervision

2. To report any unusual ocurrences, changes in patients or clients, or any risks to the organisation as soon as possible to provide support, guidance and follow all instructions given in a timely and responsive way.

3. To think laterally about additional services/ways of working to improve quality and outcomes for patients and clients

To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority.

You will live out our values, which drive all that we do, in the context of your everyday work following our behaviour framework.

To carry out all duties in accordance with the law, the Hospice philosophy, and the Hospice policy on equality of opportunity and diversity and collective responsibility.

The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need.

Terms and Conditions

Line managed by: Service manager within primary location

Line Management: Healthcare Assistants in primary location as allocated

Hours: Various and at least 45% in unsocial hours

Salary: North Yorkshire Hospice Care EI scale

Primary location: Inpatient Unit

Location: TBC on allocation of primary location

Nb that the primary location is allocated. North Yorkshire Hospice Care operates across North Yorkshire and travel, with mileage paid, may be required.

Senior Health Care Assistant

Person Specification

Experience

Previous experience in a care environment Desirable experience in palliative or rehabilitative social care services Previous line management of other clinicians providing palliative or rehabilitative social care services

Knowledge & Skill

A good understanding of organisational governance and the role of a senior within this. Experience of supporting service change and development Good communication and interpersonal skills Understanding of patient care Understanding of social care Understanding of end of life care Patient centred approach An understanding of and commitment to multi-disciplinary working Understanding of patient protection from abuse Team working skills Understanding of infection prevention and control Understanding of health and safety Understanding of the importance of accurate recording and record keeping Understanding of working with volunteers

Attributes

Belief in organisational values

Self-awareness and ability to recognise signs of stress and use coping strategies

Understanding of confidentiality

An understanding of and commitment to FREDIE

Commitment and interest in learning and personal development

Person Specification

Qualifications

Essential

Not essential

Desirable

Not essential

Experience

Essential

Previous experience in a care environment Previous line management of other clinicians providing palliative or rehabilitative social care services

Desirable

Desirable experience in palliative or rehabilitative social care services

Knowledge & Skills

Essential

A good understanding of organisational governance and the role of a senior within this. Experience of supporting service change and development Good communication and interpersonal skills Understanding of patient care Understanding of social care Understanding of end of life care Patient centred approach An understanding of and commitment to multi-disciplinary working Understanding of patient protection from abuse Team working skills Understanding of infection prevention and control Understanding of health and safety Understanding of the importance of accurate recording and record keeping Understanding of working with volunteers

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