![Crown](https://media.trabajo.org/img/noimg.jpg)
Customer Care Representative
4 weeks ago
Job Description
To deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets.
The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the same time providing administrative support to the UK Fleet of Fork Lift Engineers, planning & dispatching engineers where required.
This role is critical to the UK Service Team's success, and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.
Representatives are required to maintain good housekeeping in relation to WIP (Work In Progress), and manage a busy telephone and email service used to log breakdown calls from our vast client base across the UK. They should be equipped with an excellent Customer Care mantra which involves them going the extra mile to accommodate the needs of the customer.
The Customer Care team are required to achieve specific targets set in relation to KPI's and Service Budgets.
Customer Care
Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.Service Call Intake & Dispatch
Receive service repair and maintenance requests from customer and enter into in-house software. Jeopardy management of open work orders, ensuring all customer SLA’s are met. Report any non-compliance issues to Management. Process Crown owned equipment repair information into in-house software. Regular monitoring of service dashboard to ensure WIP is processing within targets.Clocking Validation
Review automatically generated daily clocking reports relating to technician time clocking, and make any required adjustments.Invoicing
Verify all labour and part items are present on work orders, and generate accurate invoices.PM Agreements
Enter PM agreements into in-house software for scheduling and update as necessary.Estimates
Daily review of all outstanding estimates on in-house software, and regular communication with customers to bring these to a satisfactory conclusion.Invoice Queries
Review and resolve any invoice queries in line with the company’s 5 day handling time.Emails
Regular handling of incoming emails to the generic Customer Care email address.
Person Specification
Essential Skills:
A high level of Customer Care and a strong administrative background is required. Excellent communication skills both written and verbal and a fantastic telephone manner are essential. Attention to detail with good organisational skills and the ability to prioritise workload Experience gained within a similar role desirable. This position requires excellent IT skills with an ability to learn new procedures. Fully IT literate with a good knowledge of Word and Excel The Customer Care Representative will have an ability to work on their own initiative, towards sets targets, whilst also maintaining a good team work ethic.
Vacancy Details
Hours of Work:
Monday to Thursday – 37.5 hour week 09:00am to 5:30pm or 8:00am to 4:30pm with one hour for lunch.
Friday – 08.00am to 4:00pm or 9:00am to 5:00pm with one hour for lunch.
Target Salary:
Competitive salary package (dependent on experience)
Holidays:
25 days holiday.
Pension:
Company pension plan.
In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:
25 days annual leave plus bank holidays. Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. Employee assistance programme.-
Customer Care Representative
4 weeks ago
Basingstoke, United Kingdom Tulip Recruitment Full timeThis role is critical to the UK Service Team's success, and requires an ability to multi-task, manage and prioritise workloads to reflect the requirements of the day. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance...
-
Customer Care Representative
4 weeks ago
Basingstoke, United Kingdom Tulip Recruitment Full timeThis role is critical to the UK Service Team's success, and requires an ability to multi-task, manage and prioritise workloads to reflect the requirements of the day. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records...
-
Customer Care Representative
4 weeks ago
Basingstoke, United Kingdom Tulip Recruitment Full timeThis role is critical to the UK Service Team's success, and requires an ability to multi-task, manage and prioritise workloads to reflect the requirements of the day. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records...
-
Customer Care Representative
3 weeks ago
Basingstoke, United Kingdom Tulip Recruitment Full timeThis role is critical to the UK Service Team's success, and requires an ability to multi-task, manage and prioritise workloads to reflect the requirements of the day. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records...
-
Customer Care Representative
5 days ago
Basingstoke, United Kingdom Tulip Recruitment Full timeThis role is critical to the UK Service Team's success, and requires an ability to multi-task, manage and prioritise workloads to reflect the requirements of the day. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records...
-
Customer Care Representative
5 days ago
Basingstoke, United Kingdom Tulip Recruitment Full timeThis role is critical to the UK Service Team's success, and requires an ability to multi-task, manage and prioritise workloads to reflect the requirements of the day. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records...
-
Customer Care Representative
2 weeks ago
Basingstoke, Hampshire, United Kingdom Crown Lift Trucks Ltd Full timeCustomer Care RepresentativeCustomer Care RepresentativeFull Time Basingstoke, UK With Professional Experience 6/3/24 About Crown Lift Trucks LtdSince its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of...
-
Customer Care Representative
2 weeks ago
Basingstoke, United Kingdom Crown Equipment Corporation Full timeTo deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the...
-
Customer Care Representative
3 weeks ago
Basingstoke, United Kingdom Crown Equipment Corporation Full timeTo deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the...
-
Customer Care Representative
3 weeks ago
Basingstoke, United Kingdom Crown Lift Trucks Ltd Full timeAbout Crown Lift Trucks Ltd Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the...
-
Customer Care Representative
2 weeks ago
Basingstoke, United Kingdom Crown Lift Trucks Ltd Full timeAbout Crown Lift Trucks Ltd Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the...
-
Customer Representative
4 weeks ago
Basingstoke, United Kingdom Pareto Full time**Customer Representative** Location: Basingstoke **Salary**: £28k (£32k OTE) REF: J13463:M4:GJ:CR Sector: Telecoms Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service from initial contact right through to sale completion. **The Role: Customer...
-
Customer Representative
4 weeks ago
Basingstoke, United Kingdom Pareto Full time**Customer Representative** Location: Basingstoke **Salary**: £30k (£50k OTE) REF: J13239:M4:GJ:CR Sector: Telecoms Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service from initial contact right through to sale completion. **The Role: Customer...
-
Customer Representative
2 weeks ago
Basingstoke, Hampshire, United Kingdom Pareto Full timeCustomer RepresentativeLocation: BasingstokeSalary: £30k (£50k OTE)REF:J13239:M4:GJ:CRSector: TelecomsWorking for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service from initial contact right through to sale completion.The Role: Customer RepresentativeAs a Customer...
-
Customer Service Representative
1 week ago
Basingstoke, United Kingdom RSG PLC Full time**Customer Service Representative** Starting at £21,500 per year** **Mon-Friday, 9am-5pm** **Winterthur Way, Basingstoke, RG21 6SZ** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best...
-
Customer Service Representative
4 weeks ago
Basingstoke, United Kingdom Diligenta Full timeCustomer Service RepresentativeStarting at £22,308 per yearMon-Friday, 9am-5pmWinterthur Way, Basingstoke, RG21 6SZDiligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class’ platform-based...
-
Customer Support Representative
3 weeks ago
Basingstoke, United Kingdom Tech Connect Group Full timeOn behalf of our customer, a world leading aerospace component distributor, we are currently recruiting a Customer Support Representative to join their team in Basingstoke. Reporting to the Assistant General Manager, the Customer Support Representative will have the ability to adapt quickly into a new fast paced environment, work on their own initiative, be...
-
Customer Support Representative
3 weeks ago
Basingstoke, United Kingdom Tech Connect Group Full timeOn behalf of our customer, a world leading aerospace component distributor, we are currently recruiting a Customer Support Representative to join their team in Basingstoke. Reporting to the Assistant General Manager, the Customer Support Representative will have the ability to adapt quickly into a new fast paced environment, work on their own initiative, be...
-
Customer Support Representative
3 weeks ago
Basingstoke, United Kingdom Tech Connect Group Full timeOn behalf of our customer, a world leading aerospace component distributor, we are currently recruiting a Customer Support Representative to join their team in Basingstoke. Reporting to the Assistant General Manager, the Customer Support Representative will have the ability to adapt quickly into a new fast paced environment, work on their own initiative, be...
-
Customer Supply Representative
4 weeks ago
Basingstoke, United Kingdom bioMérieux Full timeA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...