Health Care Assistant

Job summary

Working under the direct supervision of the Senior Practice Nurse and strictly in accordance with specific Practice guidelines and protocols, the post-holder will be responsible for performing venepuncture to obtain blood samples from patients only as the result of a direct referral from a GP or Nurse Practitioner. The post holder will assist in the monitoring, recording, ordering and re-stocking of clinical supplies and equipment as directed by the Senior Practice Nurse or other designated employee. This may include vaccine/cold chain storage, surgical equipment and vaccine re-stocking and stock rotation, clearing and re-stocking consulting rooms.

Main duties of the job

Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample Collection of sample(s)s of blood in accordance with training and procedures Ensuring samples are stored in appropriate containers Accurate, legible labelling of all samples to confirm patient identity Checking patient identification against GP/Nurse request and confirming with patient whenever possible Recording collection of blood sample in patient record in accordance with Practice procedure Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion Ensuring that anomalies are reported to a senior member of staff Notifying the GP/Nurse of any significant patient issues Undertake basic patient observations to include blood pressure reading, weight and height Monitoring, recording, ordering and re-stocking of clinical supplies and equipment as directed Vaccine/cold chain storage and vaccine re-stocking and stock rotation Stock rotation, clearing and re-stocking of consulting rooms Liaising with and assisting members of the administrative team

About us

Weare a forward-thinking and thriving training practice rated outstanding by CQC.We believe in clinical excellence, working in a supportive, engagingenvironment which focuses on patient centred care.

We currently havea patient population of around 13,500 patients; with further growth is expectedwith new developments in the area. We have successfully increased our clinicalteam size to meet the growing demand to ensure that the future needs of ourpatients are met. We operate from two surgeries, one in Combe Down and one inOdd Down.

Job description

Job responsibilities

10 hours per week

Job Summary:

Working under the direct supervision of the Senior Practice Nurse and strictly in accordance with specific Practice guidelines and protocols, the post-holder will be responsible for performing venepuncture to obtain blood samples from patients only as the result of a direct referral from a GP or Nurse Practitioner. The post holder will assist in the monitoring, recording, ordering and re-stocking of clinical supplies and equipment as directed by the Senior Practice Nurse or other designated employee. This may include vaccine/cold chain storage, surgical equipment and vaccine re-stocking and stock rotation, clearing and re-stocking consulting rooms.

Duties and Responsibilities:

Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample Collection of sample(s)s of blood in accordance with training and procedures Ensuring samples are stored in appropriate containers Accurate, legible labelling of all samples to confirm patient identity Checking patient identification against GP/Nurse request and confirming with patient whenever possible Recording collection of blood sample in patient record in accordance with Practice procedure Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion Ensuring that anomalies are reported to a senior member of staff Notifying the GP/Nurse of any significant patient issues Undertake basic patient observations to include blood pressure reading, weight and height Monitoring, recording, ordering and re-stocking of clinical supplies and equipment as directed Vaccine/cold chain storage and vaccine re-stocking and stock rotation Stock rotation, clearing and re-stocking of consulting rooms Liaising with and assisting members of the administrative team

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff Responsible for hand hygiene across the practice Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate. Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum twice annually) Routine management of own team / team areas, and maintenance of work space standards Waste management including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification

Qualifications

Essential

Qualified in Phlebotomy Knowledge of relevant current issues in health and social care. Able to research, understand and evaluate evidence in order to contribute to practice development. Competent IT skills word processing, email in order to maintain electronic patient records. Workload management including delegation of tasks. Displays care, compassion, sensitivity and responsiveness to other peoples feelings and needs. Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate appreciating the value of diversity in the workplace.

Desirable

Working in primary, secondary or community care based teams

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