Digital Services Applications Training Officer

2 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

This job, as a Digital Services (ICT) Applications Trainer will see you creating training content and delivering training sessions in NUH ICT systems, as well as the Microsoft 365 application which we are in the process of deploying across Nottingham University Hospital. Once trained up, you will work alongside your colleagues in Digital Services using your problem solving skills to solve ICT issues, as well as regularly delivering online and in person training sessions in ICT to NUH staff.

This job also has a large element of training materials writing/ editing using industry standard software.

Though some existing experience in medical IT systems would be helpful, the ability to quickly understand and use new ICT systems is vital as you will be working across every aspect of the ICT here at NUH, and regularly switching between them.

The job is within the team responsible for training NUH staff in using our varied Patient IT systems but the roles will primarily be supporting in the delivering of training for the new Nervecentre modules, which will replace NUH's use of Careflow by 2025.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

This job involves:

Set up training dates for staff ICT training sessions.

Give staff the appropriate access levels for our ICT clinical systems.

Develop, edit and create learning materials using Microsoft PowerPoint, publisher, word and Techsmith Camtasia.

Solve 2nd line ICT support queries from NUH staff.

Liaise with other DS staff to resolve problems.

Record, using NUH systems, the work you do.

Provide training and organise ICT access for NUH staff, group size from one to one sessions up to 150 people at once.

Usually these sessions would be face to face in our onsite training rooms, but may also be online through Microsoft Teams and other systems.

You will deal with support issues related to the ICT systems at NUH, working out what users need and setting their access to the various systems so staff can work effectively.

Ideally you will already have experience in using software packages to create in person and online training materials, and full support will be given to you in learning aspects you are new to. We create many learning materials using templates and elements of existing training sessions so you will rarely be starting from scratch.

About us

In the application pack is a leaflet about the Digital Services Training and Access Team.

Each day will see you using your problem solving and interpersonal skills to solve real life ICT issues for NUH staff, with the satisfaction of resolving sometimes tricky ICT issues for the nurses, doctors and administration staff that make a hospital work effectively, and a link to some of the existing training materials that the team has developed for NUH staff.

You can also watch a quick video below about what it's like working in the Digital Services Training Team at NUH.

Job description

Job responsibilities

This can be a challenging role requiring a customer focused approach, while maintaining excellent working relationships within a fast paced environment. The ability to work within a team, and individually as required, is essential to this job.

See the attached job description and person specification for full applying for the role please ensure you mention how you specifically meet each point in the Person spec as this is used to determine who is suitable for interview.

Person Specification

Commitment to Trust Values and

Essential

Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

Training & Qualifications

Essential

Achieved an IT computer qualification (ECDL or equivalent). English and maths GCSE (or equivalent)

Desirable

Degree (or equivalent) in training. Awareness of ITIL Service Management methodology.

Experience

Essential

Experience of 'one to one' and/or Group training delivery. Provision of a support service to end customers. Advanced skills within Microsoft office products (powerpoint, outlook, word, excel)

Desirable

Experience of delivering IT information systems training in a hospital setting. Ability to create new training material and courses based on sound analysis of training needs and evaluation. Experience of allocating ICT access Experience of creating e-learning materials Specialist knowledge of more than one of the core Clinical IT Systems used within the Trust.

Communication and relationship

Essential

Good communication skills both written and oral. Ability to provide advice on training for IT systems to all hospital staff. Customer focused and able to create, build and maintain relationships.

Desirable

Delivery of quality training working to a recognised standard Demonstrates knowledge of ICT related policies Data Protection

Analytical and Judgement skill

Essential

Good analytical and problem solving skills for all aspects of training, access and support. Liaison with customers including management of complaints and potential conflict over limited resources.

Desirable

Audit experience to evaluate training is appropriate for the client in their workplace.

Planning and organisation skil

Essential

Able to work on own initiative and as a team member. Effective planning and maintenance of a training schedule and associated material lessons plans, user guides. Responsible for own personal development Ability to manage multiple tasks concurrently often with similar deadlines

Physical skills

Essential

oAdvanced keyboard/mouse skills, Ability to operate a laptop and projector. oAbility to manage an audience of delegates, with varying skills and doubts, by using sensory skills Able to work in an office based environment with prolonged periods of PC usage or frequently required to stand for long periods of times (up to 3 hour periods) whilst delivering courses/presentations.

Desirable

Comfortable delivering workplace training in 'sensitive' areas of the hospital such as Wards & Theatres.

Other requirements

Essential

Willing to work at short notice at either campus contrary to designated training schedule.

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