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Digital Services Applications Training Officer

4 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

This job also has a large element of training materials writing/ editing using industry standard software.

Though some existing experience in medical IT systems would be helpful, the ability to quickly understand and use new ICT systems is vital as you will be working across every aspect of the ICT here at NUH, and regularly switching between them.

The job is within the team responsible for training NUH staff in using our varied Patient IT systems but the roles will primarily be supporting in the delivering of training for the new Nervecentre modules, which will replace NUH's use of Careflow by 2025.

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

**This job involves**:
Set up training dates for staff ICT training sessions.

Give staff the appropriate access levels for our ICT clinical systems.

Develop, edit and create learning materials using Microsoft PowerPoint, publisher, word and Techsmith Camtasia.

Solve 2 nd line ICT support queries from NUH staff.

Liaise with other DS staff to resolve problems.

Record, using NUH systems, the work you do.

Provide training and organise ICT access for NUH staff, group size from one to one sessions up to 150 people at once.

Usually these sessions would be face to face in our onsite training rooms, but may also be online through Microsoft Teams and other systems.

You will deal with support issues related to the ICT systems at NUH, working out what users need and setting their access to the various systems so staff can work effectively.

Ideally you will already have experience in using software packages to create in person and online training materials, and full support will be given to you in learning aspects you are new to. We create many learning materials using templates and elements of existing training sessions so you will rarely be starting from scratch.

Each day will see you using your problem solving and interpersonal skills to solve real life ICT issues for NUH staff, with the satisfaction of resolving sometimes tricky ICT issues for the nurses, doctors and administration staff that make a hospital work effectively, and a link to some of the existing training materials that the team has developed for NUH staff.

You can also watch a quick video below about what it's like working in the Digital Services Training Team at NUH.

This can be a challenging role requiring a customer focused approach, while maintaining excellent working relationships within a fast paced environment. The ability to work within a team, and individually as required, is essential to this job.

See the attached job description and person specification for full details.