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Contract Manager

3 months ago

Westminster, United Kingdom Look Ahead Care Support and Housing Full time

We're looking for a kind, compassionate and resilient Contract Manager to join our Shirland West Mental Health Service in Westminster.

£39,655.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Shirland West is a Mental health service commissioned by Westminster Council, part of the Look Ahead Group since 2019.

The service supports 90 clients across 11 sites, we offer a mixture of 24-hour High Support hubs and visiting stepdown sites as part of a housing pathway in Westminster.

With a proactive and caring frontline team, supportive Commissioners, and close ties with community services, we have been able to deliver quality support for our clients and are now considered a good service (B2).

We are looking for a caring, energetic, empathetic and effective communicator, who can lead by example and develop open, honest relationships with clients, staff and stakeholders alike.

The aim is to deliver an inclusive, caring, quality service to customers and offer an environment that staff enjoy working in and are proud to be part of.

The successful applicant will be responsible for the day-to-day operations of a hub and the associated stepdown sites.

Working in partnership with stakeholders, external agencies, and our Commissioning Team, you will lead your Team to offer high quality support to customers who experience severe and enduring mental health issues, to maintain their tenancies and empower people to live their best lives independently and move back into independent tenancies in the community.

As the lead responsible for safeguarding our customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment.

The team structure consists of 1 x Lead Service Manager, 3 x Contract Managers, 1 x Specialist Support worker with additional responsibilities, 1 x Specialist Support Worker, 16 Enhanced Support Workers, 10 Night Support Workers.

The role provides direct line management, leadership, coaching and support to Enhanced Support Workers, Specialist Support Workers and Night Support Workers, ensuring compliance with current legislation, contractual requirements, financial regulations, and Look Ahead Policy and Procedures.

This role deputises for the Lead Service Manager when required.

Early application is encouraged as we will be reviewing applications and arranging interviews throughout the advertising period. We reserve the right to close the job advert early.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Please visit our website for a full job description, including further details on the duties and responsibilities of this role.

About you:

Leadership and Management - Passionate, enthusiastic and motivated towards excellence and the continuous improvement of the Service. High Performing team player, with a solution focused, pro-active can-do attitude.

Adept at talent management and developing employees career progression. Handles conflict management professionally. Open to feedback and self-development.

Motivating - Inspires people to achieve LACS goals and vision. Enjoys dynamic diverse environments. The forerunner of ideas: acts persuasively, encouraging others to go beyond their expectations. 

Planning - good time management skills, well organised and makes the best use of available resource, forward thinking and able to mitigate risks and demonstrate value for money.

Communication - An excellent and honest communicator at all levels, with an empathetic, approachable and open approach. Is respectful, articulate and has a considered style of communication. Assertive when necessary.

Decision-making - Has a practical and logical outlook and is well organised. Is fundamentally confident, calm and resilient and does not let emotion adversely impact situations or obscure judgement. Handles pressure well.

Delegation - Builds a culture of mutual trust, focusing on people's strengths, does not micromanage and offers encouragement, support and guidance when required.

What you'll bring:

GCSEs in English and Maths (grade A-C)

Clear communication verbally and in writing (proficiency Test)

Experience of using Microsoft Outlook, Excel and Word

3 years' experience of supporting vulnerable adults with complex needs including but not limited to: substance misuse, offending histories, complex trauma, Mental Health issues, Young People leaving Care, Homelessness

Possess excellent leadership skills with a positive, can-do attitude

Be able to demonstrate positive personal authority and maintain proactive working relationships

Demonstrable clinical or therapeutic training, and experience of working within statutory care services

Up to date knowledge of current mental health legislation

Ability to evidence team working and delivering quality services

Management experience