Receptionist

3 weeks ago


Darlington, United Kingdom Blacketts Medical Practice Full time

Job summary

An exciting opportunity has arisen for a Receptionist to join the team at Blacketts Medical Practice. The successful candidate will ensure an effective and efficient receptionservice is provided to patients and visitors to the practice, both face to face and over the telephone.

26 hours per week over four days.

Monday 8am to

Wednesday 8am to 6pm

Thursday 1pm to

Friday 1pm to 5pm

Main duties of the job

Ensure an effective and efficient receptionservice is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explainprocesses, make new and follow-up appointments.

Explain practice arrangements and formalrequirements to new patients and those seeking temporary cover, ensurecompletion of paperwork as appropriate.

Receive and make telephone calls asrequired. Divert calls and takemessages, ensuring accuracy of detail and prompt appropriate delivery.

Advise patients of relevant charges forprivate (non General Medical Services) services, accept payment and issuereceipts for same.

Enter patient information on to the computer systemas required.

When last to leave at the end of the day,ensure that the building is fully secured, internal lights are off and thealarm activated.

Undertake any other additional duties appropriateto the post as directed by the Office Manager or Practice Manager.

About us

We are a successful practice with a list size of around 11,000 patients. We have 5 partners and 2 salaried doctors, an excellent nursing team and a stable, friendly and efficient administration team. We score highly for QOF and were rated "good" in our last CQC inspection. We are a SystmOne practice.

We have spacious purpose-built premises in the centre of Darlington, which also houses private physiotherapy and chiropody services. Our space means that we are able to provide rooms for social prescribers, pharmacy technicians and mental health workers, which enables us to work closely with them to provide excellent patient care.

Job description

Job responsibilities

Ensure an effective and efficient receptionservice is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explainprocesses, make new and follow-up appointments.

Explain practice arrangements and formalrequirements to new patients and those seeking temporary cover, ensurecompletion of paperwork as appropriate.

Receive and make telephone calls asrequired. Divert calls and takemessages, ensuring accuracy of detail and prompt appropriate delivery.

Advise patients of relevant charges forprivate (non General Medical Services) services, accept payment and issuereceipts for same.

Enter patient information on to the computer systemas required.

When last to leave at the end of the day,ensure that the building is fully secured, internal lights are off and thealarm activated.

Undertake any other additional duties appropriateto the post as directed by the Office Manager or Practice Manager.

Person Specification

Knowledge and Skills

Essential

Good interpersonal and communication skills Good IT skills

Experience

Essential

Experience in a reception or administrative role

Desirable

Experience of working in a GP practice

Qualifications

Desirable

NVQ in Business Administration or equivalent
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