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Care Navigator

3 months ago

Scarborough, United Kingdom SSP Health Full time

Job summary

Weare looking to appoint a Receptionist/Administrator to join our busy GPpractice, who will be the first point of contact for arranging appointments, liaising with clinical and admin staff together with patients, as wellas carrying out general office management tasks. You will have a good telephonemanner and experience of booking appointments proving strong organisational skills.

Youwill be responsible for the arrangement of clinics, liaising with clinical andadmin staff together with patients. You will manage general administrativeduties within the practices and work with our established processes, policiesand procedures to provide a comprehensive high quality service and dealefficiently and courteously with patient enquiries and bookings.

Youwill have excellent communication skills, a compassionate and friendly naturewho can operate in a busy environment with a range of people and professions.

Yourregular duties in this role will be dealing with telephone, face to face andelectronic enquiries, booking and/or amending patient appointments and homevisits, contacting patients to provide information for the clinical team andassisting patients to access our services and those available in the widercommunity.

Thisrole is ideal for someone highly organised, an effective communicator, who can provide a professional and warm welcome to our patients, ensuring everycontact is of the highest quality.

ITskills are essential.

Main duties of the job

GENERALADMINISTRATION

Initiating contact with and responding to patient requests, other team members, associated healthcare agencies and providers Computer data entry; processing and recording information in accordance with practice procedures Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Cover sickness/annual leave and work reasonable overtime when required. Perform any other relevant and reasonable duties that may be requested by your team, practice manager or others. Undertake statutory and mandatory training as required.

APPOINTMENT SYSTEM MANAGEMENT

Book/edit/cancel appointments and recalls ensuring sufficient information is recorded. Monitor effectiveness of the system and report any problems or variations required. Deal with home visit requests, carefully noting all details

Other JobResponsibilities

Clearing and re-stocking of consulting rooms as required. Maintain confidentiality of information, acting within theterms of the Data Protection Act and Caldicott guidance on patientconfidentiality at all times. Manage own and others health& safety and infection control as defined in the Practice Policies and published procedures. This jobdescription is not intended to be exhaustive - it may be changed afterconsultation with the post holder. The employee shares with the employer theresponsibility for review and modification of duties.

About us

SSP Health is a group practice founded in 2002 by Drs Sanjay and Shikha Pitalia.

Were nurturing general practice in the heart of the community via a network of specialists, expert resources, strategic processes, and cutting-edge digital systems.

Job description

Job responsibilities

GENERAL ADMINISTRATION

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Processing and distributing incoming and outgoing mail

Filing and retrieving paperwork

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Ordering and monitoring of stationery and other supplies Cover sickness/annual leave and work reasonable overtime when required, including some weekends. Perform any other relevant and reasonable duties that may be requested by your team, practice manager or partners. Undertake statutory and mandatory training as required.

APPOINTMENT SYSTEM MANAGEMENT

Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests, carefully noting all details

Arrange transport to hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT

Ensure that all records are accurately compiled in advance for each consulting session. Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to. Ensure correspondence, reports, results, etc., are filed in correct record. Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.

CONSULTATION ROOM PREPARATIONS

Clearing and re-stocking of consulting rooms as required Consulting rooms prepared in readiness for each consulting session. Rooms are checked at the end of each consulting session and left tidy and secure.

Other Job Responsibilities

CONFIDENTIALITY

Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

Maintain an awareness of the Freedom of Information Act.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.

Comply with Practice health & safety policies by following agreed safe working procedures

Actively report health & safety hazards and infection hazards immediately

Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.

Undertaking periodic infection control training (minimum annually)

Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Reporting incidents using the organisations Incident Reporting System

Using personal security systems within the workplace according to Practice guidelines

Making effective use of training to update knowledge and skills

EQUALITY AND DIVERSITY

The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.

No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

OTHER DELEGATED DUTIES

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Person Specification

Experience

Essential

Previous experience of working in a public reception environment. Experience of GP clinical computer system, telephone switchboard operation. Experience of Microsoft Office software.

Desirable

Customer Service Skills, experience of dealing with the public. Experience of working in General Practice

Qualifications

Essential

A good standard of education

Desirable

Computer qualification

Additional

Essential

An understanding, acceptance and adherence to the need for strict confidentiality. Flexibility in working hours. Able to adapt to change. Willingness to learn.