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Key Account Manager
7 months ago
Ideas | People | Trust
We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.
We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.
We’ll broaden your horizons
Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you’ll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You’ll be rewarded with a great work-life balance and a career with real purpose.
We’ll help you succeed
Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.
You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.
The BDO Way is our approach to client centricity – putting our clients at the centre of everything we do. Using The BDO Way principles, we are better able to understand client needs, tailor and deliver high quality services to help them succeed, resulting in superior client experiences.
True client centricity sees us building deep relationships, anticipating client needs, having issues-led conversations and delivering enhanced outcomes for both our clients and our firm. Our key account programme will be key to the BDO Way – focusing on where and how we focus on the marketplace.
We are seeking an experienced Manager to develop and drive a portfolio of key accounts. In this role you’ll:
Implement and manage the key account programme infrastructure and tools. Develop and implement account strategies and best practices. Support the positioning of the team internally. Facilitate partners and staff to adopt and leverage key account best practices as directed by the Key Account Programme Lead. Build and manage strong relationships with internal stakeholders – partners, account teams and MSC. Keep abreast of company research, industry research and market trends. Share insight, knowledge and management information with the wider account teams. Keep up to date with BDO’s service offerings as well as build relationships with key stakeholders internally. Work with the wider Markets, Sales & Clients (MSC) team including Business Development Managers, Bids and Pursuits and the Client Listening Programme (to ensure client feedback is used and acted on appropriately - to further drive client satisfaction and increase the opportunities identified. Drive the recording and measurement of activity including pipeline and billed revenue to demonstrate ROI. Develop and drive the reporting on account progress to key stakeholders as directed by the Key Account Programme Lead. Leverage MSC tools, resources and marketing programmes in a planned and co-ordinated way, tailored for each account/individual. Attend external meetings and extend reach as appropriate (and as agreed with the BDO teams.)You’ll be someone with:
Experience in a professional service environment with pursuits, business development or account management. The ability to build relationships at all levels. Experience or willingness to be externally facing and conduct conversations with external stakeholders. Commercially and risk aware. The ability to listen and demonstrate a curiosity to understand the target entity’s business. Experience in the use of CRM. Resilience and tenacious with the ability to remain positive when working under pressure. Broad knowledge of accounting services.You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.
At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.
We’re in it together
Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.
Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.
We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.
We’re looking forward to the future
At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.
Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
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