EATS Business Support Manager
3 months ago
Job summary
The post holder will provide comprehensive administrative and business support to the clinical and technology team including the ordering and oversight of stock and equipment, service improvement projects, performance management and supervision of the technology and administration staff in the department, ensuring that there is continuous service delivery. The post holder will work closely with finance and procurement teams.
Main duties of the job
Lincolnshire Community Health Service requires all staff to safeguard children, young people and adults. All staff are required to access the organisational policies, also the Local Safeguarding Children Board and the Local Safeguarding Adults Board policies and procedures that underpin the safeguarding agenda. The safeguarding policies to be followed are found at and .LCHS policies, procedures, and guideline - It is a condition of your employment that as an employee you are expected to adhere to our policies, procedures, and guidelines. These can all be found on the Trust's website.
About us
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more
Job description
Job responsibilities
To oversee the management of high value, specialist equipment used by the EAT service including procuring, accepting, maintenance, managing stock levels order processing and managing faulty/broken To provide daily management and supervision of the administrative team and technology assistants and monitor absences, and follow To work with the Clinical Service Lead and undertake required audits of staff and service practice to provide quality and performance To undertake training as appropriate, to update andmaintain existing knowledge and to facilitate continued personal and professional To work with the Clinical Scientist and Technologists on devising, co-ordinating and producing information, documentation and resources across the service including Strategies, SOPs, and Patient To work within the departmental budget per annum, working alongside the Clinical Service Lead on spend and To oversee the patient pathway and ensure that equipment is available for loan in a timely manner to ensure compliance with the service To monitor patient waiting times to ensure that equipment loan targets are To requesting quotations, processing invoices, deliveries and maintaining all related documentation and electronic recording To physically manage equipment stocked at the team base, ensuring equipment is stored in the correct locations and within capacity, escalating any issues to senior technologists and leadership. 11. To develop and implement maintenance schedules and procedures to ensure the proper functioning and longevity of To complete physical checks and replenishment of stock ton a daily / weekly To serve as a key link between the EATS staff, Procurement teams and Finance in controlling of supply at adequate and safe levels Person Specification
Application form and interview
Essential
Higher level BTEC/NVQ or equivalent level knowledge in a relevant area as well as a range of trust policies and business support procedures. Knowledge and experience in providing business support to a team/service. Relevant experience of stock management processes, use of equipment management processes and stock management. o Excellent computer literacy skills. o Excellent communication skills which may involve dealing with verbally aggressive patients. o Ability to investigate and resolve complex issues. o Ability to work under pressure, flexibility and as part of a team. o Self-motivated and able to work under own o Experience of data collection for quality monitoring / audits. Page 4 of 5 initiative. o Ability to work independently, within policies and clearly defined procedures, seeking advice when necessary. o Ability to handle frequent interruptions to routine to deal with queries and answer telephone calls. Knowledge of role of electronic assistive technology and benefits to service users. o Knowledge of the equipment management process and principles. Highly competent in the use of electronics and computers. o Ability to work independently within the applicable competencies and policies. o Experience of working in a team-based environment. o Proficient and experienced in the use of stock ordering systems. o Experience of staff supervision/line management. o Experience with a range of operating environments (Windows MAC OS) and mobile devices (IOS, Android) o Able to travel to and work from an office base to complete role.
Desirable
Understanding of the use of AAC equipment in meeting the needs of patients with speech difficulties. o Understanding of EC equipment to assist those with physical disabilities in maintaining or restoring their levels of independence and enragement in wider society. o IT skills, preferably European Computer Driving License or wider experience. o Knowledge of NHS Procurement/Stock Management Processes. Experience of data collection for quality monitoring / audits. Experience of electronic assistive technology device/system configuration and provision. o Knowledge of risk assessment and evaluation with relation to equipment provision. Knowledge/experience of relevant computer programs and stock management systems. o NHS experience-
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