Security Administrator

4 months ago

Glasgow, United Kingdom Prime Trading Group Full time
JOBSPECIFICATION

Reportsto: Monitoring StationManager

Contract:PartTimeWeekends

Based:Glasgow

Salary:12 perhour

Shift:Saturday and Sunday 07:00 to 19:00 (with overtime opportunitiesavailable).

Avalid SIA License and a Full UK Drivers Licence are essential forthisrole.

ABOUTPRIMESECURE

Weare an awardwinning privatelyowned Glasgowheadquartered businessproviding security system and guarding services to our bluechipcustomer base across the UK. This role is based at our Glasgowoffice with regular travel required to our regional offices in StAlbans andAltrincham.

Weare growing quickly and have ambitious plans to achieve a turnoverof 50m per annum by 2030. We embrace new ideas and change and valueeveryone s input into how we continue to thrive andgrow.

ABOUTTHEROLE

Weare currently recruiting for a parttime Security Administrator tojoin our SecurityTeam.

Asa Security Administrator you will be carrying out various tasks fortwo key functions in the business. Your role will primarily befocused on the admin control and support of manned guardingactivities. You will also be involved in CCTV monitoring providinga fast and effective response to alarm activations or incidents andimplementing client escalationprocedures.

Ourcorevalues:

  • Integrity
  • CustomerExcellence
  • PlainSpeaking
  • Agility
  • Courage&Conviction.

WHOYOUARE

  • Ableto effectively communicate with clients supervisors andpeers.
  • Ableto maintain a positive approach underpressure.
  • Organisedwith a great attention todetail.
  • Skilledin IT skills and familiar with MicrosoftOffice.
  • Ableto work well as part of ateam.
  • Maintaina standard of personal conduct and positive attitude in keepingwith the nature of thebusiness.

KEYRESPONSIBILITIES

  • Provideoutofhours support to all aspects of securityoperations.
  • Handlescheduling of officers book on/off check calls site setups andescalations.
  • Enforcethe need for accurate check callcompletion.
  • Completeremote Compliance & Welfare calls as perKPI.
  • Conductreactive and planned outofhours mobile security patrols of sites asrequired.
  • Trackand manage information related to daily documents handovers andreporting.
  • Handleemail communications including sending receiving types of responseand escalation using designated emailgroups.
  • Handlephone calls efficiently and professionally relaying information asnecessary and ensuring propercirculation.
  • Conductaudits including key registers staff welfare and control roomsignin/outregisters.
  • Ensurecompliance by ensuring all staff are booked on and track anylateness on People Hours updating the ASM/RSM teamsaccordingly.
  • Effectivelycommunicate with clients for submittedrequests.
  • Updateall relevant systems and trackers related torequests.
  • Provideshift handover communication to chase any outstandingrequests.
  • MonitorCCTV and other alarm equipment asrequired.
  • Performdaily/monthly camera checks and inspections in line with BS5979 asrequired.
  • Followappropriate escalation protocols in relation to alarmactivations.
  • Operatecommunication systems and computerised alarm monitoring systemseffectively.
  • Actas a point of contact for the public emergency services andclients.
  • Demonstrateand maintain excellent customer serviceskills.
  • Recordany technical faults and take appropriate steps to have themrectified within agreedtimescales.
  • Adhereto all monitoring station policies andprocedures.

AtPrime Secure we value the diversity of our people and the variedexperiences expertise backgrounds and perspectives theybring.

Wework hard to foster a culture where those differences can thriveand where every one of us can fulfil ourpotential.

Dueto the nature of our business all employees are Security screenedto BS 7858:2019standard.

Asa fair and ethical employer in accordance with guidelines takenfrom the 2010 Equality Act Prime Secure Systems Ltd is committed topromoting equal opportunities for all: irrespective of colour racereligion or belief ethnic or national origins gender marital/civilpartnership status sexuality disability orage.
SIA Licence

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