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Job summary
Weinvite you to join our wonderful, hardworking and friendly reception team. Situated in the Witterings we are looking fora committed and enthusiastic individual with good IT knowledge and the abilityto multitask. Previous experience withcustomer service is essential along with excellent communication skills.
Asthe first point of contact, the impression you create will be lasting. You will be assisting patients with theirenquiries, listening to their queries and signposting them to the mostappropriate Clinician where necessary.
Main duties of the job
To provide high quality reception and general office/administration tasks, relating to the practices provision of excellent primary healthcare to its patients, and the smooth, effective running of the practice within a positive, friendly environment.
About us
Join our friendly reception team, working in close proximity to the beach and village shops.
Free parking and uniform is provided, along with an opportunity to join the NHS pension.
We aim to provide excellent medical care and a positive friendly environment for our patients and staff.
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate serviceor healthcare professional.
Offer general assistance to the Practice team and project a positive andfriendly image to patients and other visitors, either in person or via thetelephone.
Deal with all general enquiries including booking, cancelling andamending appointments.
Facilitate effective communication between patients, members of theprimary health care team, secondary care and other associated healthcareagencies.
Register new patients to the practice onto the Clinical System.
Ensure urgent and home visit requests are recorded appropriately toensure timely action.
Receive and make telephone calls as required; Participate in thepractice centralised call centre.
Promote online services to patients.
Advise patients of relevant charges for private services.
Take payment and issue receipts for any chargeable services, ensuringaccurate record keeping.
Action prescription requests within the practice timeframe, liaisingwith pharmacies as appropriate.
Receive and disseminate incoming mail as appropriate.
Ensure any safeguarding report requests are passed to the appropriateclinician in a timely manner.
Open/close premises in line with procedure including activation/deactivationof alarm.
Ensure the premises are completely secure. Report any security issuesaccordingly.
As per both Government legislation and Practice policies ensure that allconfidentiality, data protection and information governance policies andguidelines are followed and strictly adhered to. Reporting any infringements tothe Operations Office immediately.
Person Specification
Experience
Essential
Able to deliver high quality customer service in a reception environment or with the general public. Good telephone manner. Experience of working in a busy environment. Use of Microsoft packages, including word and outlook.
Desirable
Previous receptionist experience. Knowledge of Systmone. Previous experience in a healthcare setting.
Qualifications
Essential
GCSE A to C in English and Maths, or equivalent. Excellent computer skills and knowledge. Experience in customer service.
Desirable
NVQ in Customer service or equivalent.
Personal
Essential
Self-motivated and organised. Positive attitude. Awareness of confidentiality requirements. Ability to work under pressure. Excellent Team working. Excellent interpersonal and communication skills. Attention to detail. Reliable and flexible.