We have other current jobs related to this field that you can find below
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Retail Systems Analyst
4 hours ago
Hertfordshire, United Kingdom Haven Full timeJob Title: EPoS AnalystLocation: Hybrid - 50% in officeDescription: Our Technology team is undergoing a transformational journey, modernizing all retail systems on Park. As an EPoS Analyst, you will define, build, test, and support solutions for the business, collaborating across teams. You will engage with customers to identify the best solutions and guide...
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EPoS Analyst
1 hour ago
Hertfordshire, United Kingdom Haven Full timeJob Title: EPoS Analyst - Retail Systems SpecialistLocation: Hybrid - 50% in officeDescription: Our Technology team is undergoing a transformational journey, modernizing all retail systems on Park. As an EPoS Analyst, you will define, build, test, and support solutions for the business, collaborating across teams. You will engage with customers to identify...
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First-Line Support Analyst
3 days ago
Hemel Hempstead, Hertfordshire, United Kingdom Haven Full timeEPOS Support Hybrid (50% In office) As an EPoS Analyst, you will define, build, test and support, the business in finding the right solution, collaborating with teams across the business. As part of the Agile Technology team you will spend a lot of time talking to your customers across the business to determine the best course of action to help them...
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First-Line Support Analyst
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Haven Full timeEPOS Support Hybrid (50% In office) As an EPoS Analyst, you will define, build, test and support, the business in finding the right solution, collaborating with teams across the business. As part of the Agile Technology team you will spend a lot of time talking to your customers across the business to determine the best course of action to help them...
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EPOS Support Analyst
3 days ago
Hemel Hempstead, Hertfordshire, United Kingdom Haven Full timeEPOS Support Hemel Hempstead Hybrid (50% In office) The role Our Technology team are on a transformational journey, including modernising all our retail systems on Park. As an EPoS Analyst, you will define, build, test and support, the business in finding the right solution, collaborating with teams across the business. As part of the Agile Technology...
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EPOS Support Analyst
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Haven Full timeEPOS Support Hemel Hempstead Hybrid (50% In office) The role Our Technology team are on a transformational journey, including modernising all our retail systems on Park. As an EPoS Analyst, you will define, build, test and support, the business in finding the right solution, collaborating with teams across the business. As part of the Agile Technology...
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EPOS Support
2 months ago
Hertfordshire, United Kingdom Haven Full timeEPOSSupport HemelHempstead Hybrid(50% In office) The role Our Technology teamare on a transformational journey, including modernising all our retail systemson Park. As an EPoS Analyst, you will define, build, test and support, thebusiness in finding the right solution, collaborating with teams across the business. As part of theAgile Technology team...
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Helpdesk Analyst
2 months ago
Helpdesk Analyst - 9 Mth Fixed Term Contract
Hemel Hempstead
Hybrid (50% Home / 50% Office)
Are you looking for an exciting and rewarding career in IT? Have you always wondered how large organisations manage their IT systems and users? Perhaps you have IT qualifications, but haven't yet been able to secure a role? We are looking for people who are passionate about technology, willing to learn about IT support and have excellent problem solving and communication skills for our Helpdesk Analyst vacancy.
As a Helpdesk Analyst, you will be responsible for ensuring all phone calls to the Helpdesk are responded in a polite and friendly manner. You will ensure that tickets are created with clear and concise information and assigned to the relevant resolver groups.
Our ideal Helpdesk Analyst will have experience in a similar role. They will understand Service Management and be passionate about IT and customer service. They will be task driven with a willingness to take ownership and drive follows through to a successful conclusion. They need to be customer centric at all times and be able to work under pressure and meet strict SLA.
Purpose of the role:
• Acting as a positive role model for the Bourne Leisure brand to encourage team engagement aligning brand, culture and values
• Act as first point of contact for a vast range of incidents and service requests
• Answering phone calls in a professional and polite manner
• Building relationships with our team members
• Ability to work under own initiative and have a proactive attitude to work
• Keeping team members up to date on incidents and service requests
• First time fix in accordance with performance targets and ensure SLAs are met
• Responsible for the administration and maintenance of IT accounts
• Escalation to resolver groups as and when appropriate
• Support of new deployments
• Site visits supporting our sites as part of a scheduled support programme
• Assisting with service improvement initiatives and taking a proactive approach to increasing productivity
• Passionate about IT, able to bring new ideas and ways of working to the team
Role responsibilities:
• Produce and update technical documentation
• Develop IT procedures
• Assisting with hardware builds, including Desktops, Laptops and phones
• Root cause diagnosis
• Service request ticket logging using the service request system and expediting - . ordering hardware/software.
• Software licence management
• Weekend working
Other desirable skills:
• A methodical and meticulous approach
• IT service management (ITIL Foundation)
• Task driven with a willingness to take ownership and drive through to successful conclusion
• Excellent communication (written and oral) and presentation skills for technical and non-technical staff
• The ability to work under pressure and meet deadlines
• Team player and ability to work on own
• Good record keeping on incidents and service requests
• Shift rota and weekend working
• Liaison with IT colleagues, business and vendors
What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family andfriends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunitiessuch as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven& Warner Hotels. We have 9,000 fantastic team members and 39 beautifulseaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our exceptionalpeople and teams. At Haven, we take pride in our Breath of Fresh Air culture,which focuses on valuing and supporting every team member. We prioritiseopenness and transparency in our interactions allowing our team members to betheir authentic selves.
We operate a hybrid working model, meaning 50% of your working week willbe spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation orskills test, depending on the role.