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First-Line Support Analyst

2 months ago

Hemel Hempstead Hertfordshire, United Kingdom Haven Full time

EPOS Support
Hybrid (50% In office)

As an EPoS Analyst, you will define, build, test and support, the business in finding the right solution, collaborating with teams across the business.
As part of the Agile Technology team you will spend a lot of time talking to your customers across the business to determine the best course of action to help them solve their problems. Your inquisitive mind will help guide them.
Defining the business processes and operational value streams the technical solutions support
- Participating in planning and create Iteration plans
- Creating and testing the work products defined by their features
- Experience in similar Product Operations, Helpdesk or Contact Centre role
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.