Customer Support Advisor

2 weeks ago

Milton Keynes, United Kingdom occy Full time
About the Role

Are you looking for a role that offers variety, hybrid working, and training and development in a growing software company that’s doing exciting things for the recruitment industry?

Are you organised, customer-focused, and looking for a new challenge that gives you the opportunity to learn new things and utilise your excellent customer support skills?

Whether you’re already working in a customer support or administration role and are looking for a new opportunity, returning after a career break, or looking to take your first step into a software business where you can apply and grow the skills you have developed elsewhere, this Customer Service Executive role could be the opportunity for you


Job Opportunity

We’re occy, and we’re on a mission to make hiring human again by providing recruitment software that makes volume recruitment easier.

Due to business growth, we are looking for a Customer Support Advisor to join our team. This is a truly unique opportunity, giving you exposure to various areas of the business and allowing you to train and potentially progress into a role that truly interests you.

We are open to varied career backgrounds, as we are looking for the right person who loves to help customers, is a real team-player, is organised, accurate and detail-orientated, applies themselves to get things done, and has a strong desire to learn new skills and develop themselves.

This Customer Service Executive role would suit candidates who are naturally customer service-focused with skills or experience in data entry, customer support, admin, as a Customer Service Assistant, Customer Service Advisor, Admin Assistant, or Administrator. If this sounds like you, apply today, and we will be in touch with the next steps


Additional info

This is a hybrid role requiring you to work a minimum of two days a fortnight in our offices based in Milton Keynes. Additional office-based working may be required dependent on business needs.


Essential Skills

The Customer Service Executive will play a vital role in supporting our busy Customer Services team with various tasks dependent on business needs. This is a responsive role, and tasks will vary from day to day. You will be given full training and gain a deeper understanding of SaaS recruitment software.

With every day offering different challenges and opportunities, your duties may include:

  • support customers through their product onboarding process.
  • setting up and testing new customer systems and career websites.
  • maintaining best-practice systems for industry verticals and sales demo environments.
  • helping customers with support questions and issues and managing 1st and 2nd line support.
  • liaising with the Development team on system issues and resolutions.
  • assisting with managing and updating content and FAQs for customer online learning systems.
  • assisting in the management of system update notifications and releases.
  • assisting customers with Advertising Media advertising questions, job advert posting, and liaising with the industry job boards and the Head of Operations to monitor posting credit levels.
  • ensuring customer records are set-up, accurate, and maintained in customer management systems.


Essential skills

  • Previous experience in a customer support or administrative role
  • Comfortable and confident using MS Office, particularly Excel.
  • Consistently accurate data entry skills.
  • Organised, and comfortable reviewing workload to meet changing priorities.
  • Friendly and helpful communication style, comfortable speaking to customers, external contacts, and colleagues at all levels.


Desirable skills

Full training is provided for this role, however, experience working with any of the following would be an advantage, or similar platforms:

  • Freshdesk
  • HubSpot
  • SaaS

  • Customer Support Advisor

    1 day ago

    Milton Keynes, Buckinghamshire, United Kingdom Insight Employment Ltd Full time

    Insight Employment are seekinga Customer Support Advisor to work for a client of ours in Bletchley. This is a great opportunity to join a fun and friendly team for a family run business with over 14 years industry experience. The Role: - As a Customer Support Advisor, you will be primarily interacting with customers and providing information in...

  • Customer Support Advisor

    1 week ago

    Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Customer Support AdvisorMilton Keynes (Hybrid – 2-3 days in the Office)£22,000 to £25,000 DOEFull Time, Monday to FridayMy client is a highly innovative company who strives to help organisations create cultures where every voice matters, and every person can realise their full potential. They are looking for a Customer Service Advisor to provide a first...

  • Customer Support Advisor

    1 week ago

    Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Customer Support AdvisorMilton Keynes (Hybrid – 2-3 days in the Office)£22,000 to £25,000 DOEFull Time, Monday to FridayMy client is a highly innovative company who strives to help organisations create cultures where every voice matters, and every person can realise their full potential. They are looking for a Customer Service Advisor to provide a first...

  • Customer Support Advisor

    4 weeks ago

    Milton Keynes, United Kingdom SMC Pneumatics (UK) Limited Full time

    **Customer Support Advisor** **Location: Milton Keynes** **Hours - **37.5 hours a week - Mon - Thurs - 8.30am - 4.45pm, Fridays 8.30am - 3.30pm **The Role**: **Key Responsibilities**: - Answer incoming calls from customers providing product information, price & delivery, invoice queries, order progress and amendments. - Build rapport with customers to...

  • Customer Training Support Advisor

    1 week ago

    Milton Keynes, Buckinghamshire, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor 6 Month Contract Monday to Friday 37.Milton Keynes Hybrid after training £My client is looking for an experienced Customer Service Advisor to join their Busy Client Services Team. The role is the key to enabling their engineers to install, repair or service equipment within time agreed. This role will involve calling commercial...

  • Customer Support Advisor

    6 days ago

    Milton Keynes, Buckinghamshire, United Kingdom Ascendant Recruitment Limited Full time

    3 days ago Be among the first 25 applicants Ascendant Recruitment Limited provided pay range This range is provided by Ascendant Recruitment Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Milton Keynes (Hybrid - 2-3 days in the Office)£22,(Apply online only) to £25,(Apply...

  • Customer Support Advisor

    1 week ago

    Milton Keynes, Buckinghamshire, United Kingdom Northampton Business Directory Full time

    Customer Support Advisor Milton Keynes (Hybrid – 2-3 days in the Office)£22,000 to £25,000 DOE Full Time, Monday to Friday My client is a highly innovative company who strives to help organisations create cultures where every voice matters, and every person can realise their full potential. They are looking for a Customer Service Advisor to provide a...

  • Customer Training Support Advisor

    2 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom Response Personnel Ltd Full time

    Hours: Monday to Friday 09.30 + 1 x Saturday a month working 09.Training fulltime on site for the first 6 weeks, then hybrid 2 days on site and 3 days WFH Customer Services Advisor Respond efficiently and professionally to incoming calls and provide one call resolution for agents, dealers, field staff and customers querying Credit Decisioning, Customer...

  • Customer Service Advisor

    7 days ago

    Milton Keynes, United Kingdom Pertemps SSDC - DDT Full time

    Pertemps Managed Solutions are working with one of the UK’s largest Insurance Brokers who are looking for a Customer Service Advisor to join their expanding Client Money Team on a permanent basis. This is a fantastic opportunity to begin your career withinthe finance sector for a forward thinking, innovative company. **Customer Service Advisor...

  • Customer Advisor

    4 weeks ago

    Milton Keynes, United Kingdom Ideal Personnel and Recruitment Solutions Full time

    Our client has a vacancy for Customer Advisor to provide an important service to their customers. The hours of work are 35 per week, 7 hours per shift, 9am to 5pm, Monday to Friday, with an occasional Saturday requirement on a rotational basis. The roleis hybrid working with a blend of office and remote working, typically 3 days in the office each week. The...

  • Customer Service Advisors

    6 days ago

    Milton Keynes, United Kingdom Halo Resourcing Ltd Full time

    We're recruiting Customer Service Advisors for our client, one of the country's leading distribution and logistics organisations based in Milton Keynes. This is an Inbound Customer Service role where you'll play a vital part in our client's organisation, supporting customers with queries and helping to resolve problems that arise. As such we're looking for...

  • Customer Service Advisor

    3 weeks ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    Customer Service Advisor12-month Temporary contract£12.00 per hourHours: Monday to Friday: 08.30 - 17.00Full time onsite.We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes.If you are looking for an opportunity to work for a global brand and provide excellent customer service, we would welcome...

  • Customer Service Advisor

    6 days ago

    Milton Keynes, Buckinghamshire, United Kingdom Ascendant Recruitment Limited Full time

    Milton Keynes (Hybrid - 2-3 days in the Office) £22,(Apply online only) to £25,(Apply online only) DOE Full Time, Monday to Friday My client is a highly innovative company who strives to help organisations create cultures where every voice matters, and every person can realise their full potential. They are looking for a Customer Service Advisor to...

  • Customer Advisor

    1 month ago

    Milton Keynes, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

    Our client has a vacancy for Customer Advisor to provide an important service to their customers. The hours of work are 35 per week, 7 hours per shift, 9am to 5pm, Monday to Friday, with an occasional Saturday requirement on a rotational basis. The role is hybrid working with a blend of office and remote working, typically 3 days in the office each...

  • Customer Service Advisor

    7 days ago

    Milton Keynes, United Kingdom Connells Group Full time

    We are looking for a highly motivated Customer Service Advisor to join our Customer Service Team based in Hastings. Conveyancing Direct Ltd is one of the top 10 Conveyancing Companies in England and Wales and a leading provider of conveyancing in our local area. We are looking to recruit a Customer Service Advisor to join our busy team. This position would...

  • Customer Service Advisor

    7 days ago

    Milton Keynes, United Kingdom Parkside Office Professional Full time

    **Currently looking for customer**service advisors based in Milton Keynes on a full time, 12 month FTC, paying £12.00 per hour / £21,840 per year.**Office based only.** **They work in shifts on a full-time basis - 08:00-16:00, 09:00-17:00, 10:00-18:00, 12:00-20:00** **Principal Accountabilities** - Responsible for answering incoming calls from customers;...

  • Customer Service Advisor

    2 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom Northampton Business Directory Full time

    Customer Service Advisor 6 Month Contract Monday to Friday 37.5 Hours Milton Keynes Hybrid after training £24,300 per annum My client is looking for an experienced Customer Service Advisor to join their Busy Client Services Team. The role is the key to enabling their engineers to install, repair or service equipment within time agreed. This role will...

  • Customer Contact Advisor

    1 day ago

    Milton Keynes, Buckinghamshire, United Kingdom Grand Union Housing Group Full time

    Customer Contact Advisor £26,447.91 per annum Milton Keynes Permanent, Full Time We're on the lookout for Customer Contact Advisors to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. We...

  • Customer Service Advisor

    1 day ago

    Milton Keynes, Buckinghamshire, United Kingdom Synergy Plus Recruitment Ltd Full time

    Customer Service Advisor Synergy Plus Recruitment is excited to offer an opportunity for a Customer Service Advisor to join a prominent Milton Keynes-based company specialising in equipment. This role offers a fixed-term contract with competitive pay, comprehensive benefits, and a stimulating work environment. Start Date: ASAP Full-Time Hours: Monday...

  • Rental Customer Advisor

    4 weeks ago

    Milton Keynes, United Kingdom GTG Full time

    We’re looking for temporary summer cover for organised and enthusiastic Rental Customer Advisors to join our Milton Keynes Car & Van Rental branch. **Hours** 45 hours per week including alternative weekends. **About the role** As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the...