Multi-Services Assistant

1 month ago

Nottingham, United Kingdom Williams Lea Limited Full time

Multi-Services Assistant
 

Job title: Multi-Service Assistant

Location: NG1 7BQ

Contract: Permanent, Part Time

Hours: 22.5hrs Per Week

Shifts: Monday, Tuesday and Wednesday 8.30 am - 5 pm

Break details: 1-hour unpaid

Work Model: In person

Staffing mix: The Multi-Services Assistant will work alongside other Multi-Services Assistants and report to the Team Leader.


Interview format:

1) 30-min Microsoft Teams video interview with the Multi Services Team Leader

2) 60-min in person interview with the Hiring Manager

Williams Lea seeks a Multi-Services Assistant to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for
 

Purpose of this role: 
 

The Multi Service Assistant will perform all floor support operations requested by a customer without direct supervision. This includes, filing, archive/deeds management, , processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning and printing and completing general administrative duties as required.
 

The Multi-Service Assistant remains accountable for establishing and maintaining an ongoing service-based relationship with the client and customers and will be able to recognise and translate customer needs and expectations into a responsive service. In line with policies and procedures
 

Key responsibilities:
 

Delivering an exceptional electronic and hard copy file management service Return or add documents to existing client files Work with the practice management system to log and record documents Filing and file housekeeping Understanding and processing of principle documents Maintain all filing and work areas in a tidy and orderly manner Collect file and documents from client areas and return files to shelves Sort, scan, rename, distribute incoming mail to the dedicated centralised filing area Maintain equipment to a good working order and troubleshoot problems, place service calls when needed Follow all stock and consumable procedures. Replenish copiers with all consumables Prioritise jobs and run them to meet customer requirements and deadlines Provide photocopying, scanning, and printing as per customer instructions Collect and complete any information required for billing or client charge back data Ensure that job requests are tracked on system properly before beginning new request Understand and comply with Floor support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas Binding final form documents Extensive computer and data related tasks Usage of internal and external portals/systems Deal with any customer enquires in a prompt and efficient manner Accept requests for Williams Lea work, notifying customers of estimated completion time as appropriate and in line with service level agreements


Key competencies:
 

Experience in administration and document production Computer literacy Can-do attitude


The Package
 

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.
 

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly.

If you have not heard from us in four weeks please consider your application unsuccessful.

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