Multi Services Assistant

2 weeks ago

Nottingham, United Kingdom Williams Lea Full time

Administration / Multi Services Assistant

Job title: Multi-Services Assistant

**Salary**: £23,400 per annum

Location: Cumberland Court, 80 Mount Street, Nottingham, NG1 6HH

Contract: Permanent, full time

Hours: 37.5 hours per week

Shifts: 8.5 hour shifts worked Monday though Friday between 07:00-17:30

Break details: 1-hour lunch

Work Model: On-site

Williams Lea seeks a Multi Services Assistant to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for

Purpose of the role

The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader focusing on reprographics and mail responsibilities. This includes, but is not limited to, the efficient and prompt answering of client queries, completing all work within the agreed services levels and assisting with completing general administrative duties as required.

Key Responsibilities
- Collecting reprographics requests from designated areas and correctly completing these following instructions accurately
- Scanning of documents as requested
- Sorting and distribution of incoming mail - scanning of all incoming documents via royal mail and DX and correctly using the in house post scanning software to correctly allocate scanned post to relevant electronic post folders
- Collecting and franking of outgoing mail - including processing letters for printing and completing envelope fulfilment requirements
- Handling of incoming and outgoing deliveries via courier - ensuring that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
- Dealing with incoming hand deliveries from clients - ensuring that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
- Arranging and completing outgoing hand deliveries
- Using, organising and maintaining the hard copy / original document post storage in line with the client procedures - including weekly/monthly reviews to ensure historic records are dealt with and destroyed accurately
- Collect file and documents from client areas to deal with accordingly following processes and protocols
- Following the daily open and closure process in line with standard procedure
- Daily post sweeps
- Correctly identifying confidential waste and disposing of correctly including maintenance of confidential waste bins on the operational floors and back office
- Ensure all paperwork and tracking sheets are correctly completed and recorded
- Compliance is required at all times with Williams Lea corporate standards
- All other duties as assigned by the on business services manager or client
- To be aware of the day to day health and safety requirements surrounding working area
- To immediately raise any health and safety concerns to your manager or team leader and participate in any on site health and safety audits or assessments
- Any other reasonable request made by your line manager

Key Skills
- Customer focused, with experience in a customer service environment
- Well presented with a professional manner
- Flexible attitude
- Computer literate with good knowledge of all MS packages
- Quick learner
- Effective communicator at all levels, both written and oral
- Hands on team worker
- Attention to detail, ability to retain high levels of concentration

The Package

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

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