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Customer Service Technician

1 month ago

Harlow, United Kingdom Affinity Water Full time

Are you a self-motivated and customer-focused individual who would like to join our team of talented Customer Service Technicians in Harlow?

The R ole:

A brilliant opportunity has arose to join Affinity Water as a Customer Service Technician (CST), you’ll be part of a team that manages the operation of Affinity Water’s below ground network, ensuring that networks are stewarded, customers are served, and water quality is preserved at all times.

You’ll play a key role in serving our customers, providing a quality customer experience that meets customers’ expectations every time. You’ll investigate, advise and report on enquiries within prescribed timescales, keeping customers informed throughout their journey with us. You’ll also help to preserve our water quality by ensuring all works are delivered within regulatory and company standards.

You’ll also help to steward our networks, planning and executing network isolation's to facilitate planned and reactive works, investigating reports of visible leakage and completing Network MOTs to assure the accessibility and operability of our assets.

As you build your expertise, you’ll ensure Affinity Water are able to make well-informed, efficient and cost-effective decisions on the operation, repair and maintenance of the network.

Included in this position is standby - 1 in 5. The payment for standby will be given as an additional payment on top of base salary.

What you’ll need:

You’ll have a good understanding of the water network design and operation, and be ready to apply this knowledge to ensure the organisation meets its regulatory requirements and performance commitments.

You’ll have excellent communication skills and a customer-centric approach, always striving to go the extra mile for your customers.

You will need a full/Clean UK driving licence to travel between sites and offices.

Benefits:

Basic Salary: £38,855 + Flex Allowance: £4,728  Stand-by: 1 in 5 = £6,611 (additional payment separate to salary paid once training/probation passed.) Total package: £50,194 Hours of work: 08:00am - 16:00pm (Monday to Thursday) 08:00am - 15:30pm (Friday) Learning and development opportunities, including mentoring and a range of formal courses and open learning resources. Entry into the company annual bonus scheme. Annual leave from 24 days rising with length of service. A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them. A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%) We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave. Menopause policy and Reasonable Adjustment policy to help everyone perform at their best. Access to our Wellbeing Centre with support for looking after your physical and mental health. Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme. Up to 4 Affinity days a year to volunteer in the community. Life Assurance.

AffinityWater recognises the benefits of greater diversity in our workforce to betterreflect the communities we serve. We are committed to building a more inclusiveculture where every member of our workforce can thrive.

Youcan find out what it’s like to work at Affinity Water through our careersite where ourcolleagues share their career development stories and you can get a feel forour company culture.

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