Trilingual Mandarin/Cantonese Customer Service Representative

4 weeks ago


York, United Kingdom Everise Full time
Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today

Job Requirements:
• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Qualifications:

Fluent in Mandarin, Cantonese, and English

• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

Work at Home Set-Up Requirements

 

Standard Connect and Speed 

·         Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted) 

*Some programs may require higher speeds.   

 

Monitor 

·         (2) 21” monitor(s). You will supply 1 and Everise will supply 1.

 

Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic 

·         The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted. 

·         Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted. 

 

Headset 

·         You must supply your own headset. Specific models will be shared during the interview process.

 

To be supplied by Everise (some programs offer bring your own devices):

·         Keyboard

·         Mouse 

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.



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