ER Advisor

1 month ago

East Ardsley, United Kingdom Akari Full time

As Employee Relations Advisor you will report to the Head of Employee Relations and be part of the trusted HR Team in supporting 32 care homes across 6 portfolios across the country.

Please note that this role will be covering, and working with homes predominantly in the North East. Therefore travel will be required on a regular basis.

The aim of this role is to provide personalised HR support and guidance to our Operational colleagues across the Akari Group.

Working with the Regional and Home Managers, you will be there to support our community of homes and help Managers to deliver excellent leadership and care to staff and residents. Part of this role will be to coach, mentor, train and support Home Managers across the Group.

Core responsibilities will include the following:

  • Main point of contact for providing advice and guidance to callers into the HR Department
  • To manage a small caseload of ER cases including
  • Develop and maintain relationships with colleagues across the business including Leeds Support, Home Managers and Regional Management team to ensure commercial and pragmatic approach to employee relations.
  • To ensure the provision of advice to all managers regarding all aspects of employment procedure for all categories of staff
  • To support on reducing sickness absence through active management of cases including short-term & long-term sickness
  • To support on meeting the Company's key performance indicators which relate to case work including sickness absence, grievance, investigations.
  • To support with managing referrals to regulatory bodies where required
  • Escalate cases and/or seek guidance from the HR Advisor(s) as and where required
  • Collate, analyse and produce reports on a monthly basis where required

The successful candidate will:

  • Have the ability to communicate effectively, verbally and in writing, to differing audiences
  • Have the ability to prepare accurate written correspondence, with a focus on attention to detail
  • Have a can-do attitude and the ability to exercise initiative
  • Have demonstrable organisational skills
  • Possess advanced keyboard skills a high degree of accuracy and speed required in all tasks
  • Be able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives
  • Demonstrate high level of confidentiality
  • Possess a good standard of IT systems, using Microsoft Word, Excel
  • Be able to work effectively alone and as part of a team

Must Have/Desirable::

Experience in a similar HR Advisor role

Experience of handling confidential information

Good level of education - GCSE standard or equivalent

Level 3 NVQ Diploma in related subject (HR/Administration)

CIPD qualified (desirable)

Be a team player

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