Medical Receptionist

Job summary

The Stephenson Medical Practice is looking for a full-time enthusiastic Medical Receptionist to support their Practice Team.

The candidate should have previous Primary Care experience. EMIS web experience would be advantageous however training will be given.

Main duties of the job

Main duties:

Covering reception desk (on a rota basis)

Answering telephones

Arranging appointments

Scanning of clinical documents

Supporting the administration team with our daily "running" task

(please see full job description)

About us

The Stephenson Medical Practice (12,500 patients)is a well organised training practice with an excellent reputation that employs a Team of Leaders philosophy which recognises the skills and interests of all our team members. We encourage and support personal development hoping the successful candidate can be trained and developed in line with our succession planning. We are forward thinking and put the patient at the centre of everything we do while ensuring flexible ways of working for the team trying to achieve a work/life salaried member of staff works on their birthday)

At our last CQC inspection, we were rated as Outstanding overall. We have an active patient participation group that is supportive and helps us design our services. Friends and Family test results always produce excellent comments from patients and they are very appreciative of our efforts.

Job description

Job responsibilities

Responsibilities

Toprovide support to all clinical staff

To ensurecomputers are made ready, telephones diverted and re-diverted, rooms opened forsurgeries to commence

Deal withall incoming and outgoing post

Enterupdated patient information onto the practice clinical system

Receivetelephone calls, take messages and respond to enquiries

Receiveand deal with any requests for repeat medication as appropriate to the role

Deal withall ambulance booking requests

Ensurecollection and distribution of any specimens received

Arrangeand maintain appointment systems for the primary care team

bookingand cancelling appointments where appropriate

Ensurewaiting room is tidy at all times

Ensuringlocums receive all necessary information

Providesupport to the attached staff, to ensure patients receive an efficient service

Responsiblefor dealing with actions required on path lab results and correspondence

Responsiblefor IT issues, problem solving including hardware issues with support fromthird party provider

Person Specification

Experience

Essential

EMIS Web experience Experience of effective Team work Experience in Primary Care

Qualifications

Essential

NVQ2 Administration or NVQ 3 Customer Service GCSE Grade A to C in English and Maths Keyboard skills Microsoft Office Good communication skills

Desirable

EMIS Web experience

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