Medical Receptionist

3 weeks ago

Washington, United Kingdom Concord Medical Practice Full time

Concord Medical Practice is a busy, friendly GP Practice located in Washington.

We are looking to recruit 2 Receptionist to join our friendly Reception team.

The post will be 37 hours, the operational hours are 8am-6pm, Monday and Friday. The role would be to work within these hours.

Our frontline staff are usually the first point of contact for patients therefore excellent customer service, and communication skills are essential. You will liase with patients by phone and face to face.

You would work within the reception team and effectively manage your own time, workload and resource. Working with other members of the practice and wider team both clinical and non-clinical.

**IT/Telephony**
- Working with the practices multiple IT systems
- Completing relevant training either online or face to face
- Deal with incoming, make outgoing and the re-direction of calls to the relevant recipient
- Responsible for maintaining detailed and accurate records.
- Scanning correspondence received into the practice

**Maintain patient appointment system**
- Care Navigating patients to the appropriate service
- Arriving and welcoming patients attending for face-to-face appointments
- Booking hospital appointments when referred via GP

**Processing patient medication requirements**
- Communicating with pharmacies
- Liaising with our allocated pharmacy colleagues

**Confidentiality**

Always maintain strict confidentiality as directed by the practice policy

**Housekeeping/Other Tasks**
- Ensure working areas are kept clean and tidy
- Ensure the reception office is kept tidy and professional
- Management of stock in your work area
- Ensure public areas are kept today and welcoming
- To carry out any other duties as required by the doctors or Practice Manager

Previous GP and EMIS experience are preferred but not essential as training will be given.

Applicants should be highly motivated, show initiative within their work and also have the ability to work independently.

You will be supported by a dedicated administration team, and work closely with our GP partners.

**Salary**: £10.00-£11.50 per hour

Schedule:

- Monday to Friday

Work Location: One location

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