Ward Clerk

3 weeks ago

Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job overview

This is an exciting time for us; it could be for you too.

We are an ambitious trust with a simple vision, to provide the communities we serve with excellent healthcare and build a better future for the people of East Suffolk and North East Essex. To help us do this, we will work closely with our local partners to deliver more of the joined-up services and care our residents need.

We want the best staff. You want to make a difference.

So if your ambition matches ours, it’s time to work together.

This is an outstanding opportunity for a Service Desk Administrator with IT skills and knowledge to be a part of the IT Service Desk, based at either our Colchester or Ipswich site. 

If you have the vision and commitment to take forward this role and share our commitment to put patients at the heart of everything we do and save both staff and patient time then we would love to hear from you.

Please note, this is a Hybrid role requiring 2/3 days per week onsite at either our Colchester or Ipswich Hospital bases. Training will be provided which is performed fully onsite and is expected to last approximately 6 weeks.

Main duties of the job

To provide an efficient and courteous first line support service to staff as a member of the Trust’s Service Desk that provides IT support. To support Desktop Systems. To provide support for Trust IT systems and applications, managing and escalating incidents in accordance with Service Level Agreements in conjunction with Trust support staff and third party support organisations. To demonstrate best practice in Service Desk operations.. To prepare and actively participate in Trust’s annual Performance Development Review process and progress reviews. To undertake self-development in the form of a professional qualification MTA or MCSA certification. Ensure training and development needs detailed in your personal development plan are followed up and the effectiveness of the acquired training and development evaluated in terms of self, patient and service.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are one of the largest NHS organisations in England, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Qualifications

Essential criteria

GSCSs at Grade C, or equivalent, including Mathematics and English or NVQ 2 or equivalent in Business Administration or Information Technology

Desirable criteria

HNC MTA, MCSA or equivalent ITIL Foundation

Experience

Essential criteria

Proven customer support helpdesk/Service Desk capacity. Proven experience supporting a wide range of applications. Problem solving/troubleshooting. Proven experience in a customer facing role

Desirable criteria

Proven NHS IT Support experience Supporting business applications Experience of working on an ITIL compliant Service Desk dealing with Incident and/or Problem management Skills covering the Microsoft Desktop OS and Office Supporting business applications

Knowledge and Skills

Essential criteria

Windows Operating Systems. MS Office Accurate keyboard skills Effective communication skills

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