Ward Clerk

Our Children’s Services team is actively recruiting for a highly motivated and dedicated Ward Clerk to join our busy, vibrant unit in Children's Outpatients at Colchester General Hospital.

You will actively participate as a full member of the team, assisting with the smooth running of the Outpatients department by managing the reception and administrative functions in a timely, effective and efficient way alongside Doctors, Nurses and Healthcare Assistants.

Ward clerks are the first point of contact for visitors and patients to the ward, so we need someone who will ensure that the Trust's ‘OAK’ Values are used at all times to ensure the best patient experience.

Experience in using Microsoft Word, Excel, and PowerPoint is essential to this role.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
- To ensure the efficient, accurate and timely recording of data
- To provide an efficient and courteous service both through telephone and face to face
- Check in patients via reception desk
- Man reception desk
- Manage follow up waiting lists
- Making follow-up appointments for clinics
- Manage eRS (eReferral Service) to ensure patient referrals are booked and actioned in a timely manner
- Working in line with Key Performer Indicators (KPIs) meeting service delivery targets for the Trust
- Cancel and re-book appointments as required
- Book from PTL booking lists
- Contacting patients by phone to arrange appointments. Answering calls to patients contacting the Trust.
- At the start of clinic print clinic lists. Ensure that all the relevant documentation is available for consultation e.g. referral letters
- Checking the patients’ personal details, updating where necessary on the computer and in the case notes
- At the end of clinic ensure that all attendances and disposals are entered onto the system
- Learn systems associated to Outpatients such as eRS

For full details of the responsibilities and duties of this role please see the attached job description.