Senior Sales Associate, Harrods

3 weeks ago

London, United Kingdom A. Lange und Söhne Full time
How will you make an impact? HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of A. Lange & Söhne inside and outside the boutique, the mission of the Senior Sales Associate is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools (iCM), prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.

Key responsibilities:

Meet personal budgets in accordance with brand retail strategy Maximize profit whist controlling & minimizing costs. Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections. Organize private viewing with potential VIPs in your region. Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager. Ensure maximum client welcoming, handling, and servicing. Keep learning about the products and brand and become a reference person for the Maison. Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party. Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept, assist in timely boutique implementation and control of any new Visual Merchandizing concepts. Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc. Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities. Actively taking part in monthly (quarterly, yearly) stocktaking and quality control. Actively ensuring all measures to avoid stock discrepancies at all times. Automatic replenishment of sold timepieces and active order requests. Represent boutique management during their absence. Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager. Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole. Proper and accurate networking among the competition, especially with neighboring boutiques.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Share new ideas, work related practices & knowledge with boutique’s members, office colleagues. Full and complete assistance to shift colleague during the sales ceremony. Active participation in Boutique trainings and role-plays to improve knowledge and client experience. Proactively support in onboarding process of new boutique members.

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