Forensic Quality Manager-East Anglia

Do you work within health and safety and are looking for a change? Are you looking for the next step in your career? Do you want to work in a forensic healthcare setting that makes a remarkable, positive, and life-long difference to people’s lives?

If the answer to the above is a yes, then this is the right role for you

Here at Mountain Healthcare, we are looking for a passionate, determined, and resilient individual to join our amazing team as a Forensic Quality Managaer.

We are looking for a Forensic Quality Manager to Report to the Head of Governance and Quality, in this role you’ll lead and develop an effective quality of service within Sexual Assault Referral Centres to ensure the successful implementation of a Quality Management System, which adheres to the requirements of ISO 15189 and the Forensic Science Regulators requirements.

As a Forensic Quality Manager your task is to maintain an effective Quality Management System (QMS) right across Mountain Healthcare. You’ll work as part of a four-strong team and make sure the QMS meets all relevant standards. With your expertise, you’ll be a senior figure, advising on key decisions, dealing with issues and liaising with external contacts. You’ll also lead an audit program to test the QMS, analysing performance data to spot areas for improvement.

You’ll represent Mountain Healthcare on both a regional and national stage and influence the landscape of quality management. You should therefore be an experienced professional with in-depth knowledge of relevant ISO standards. Ideally, you’ll have set up and maintained quality management systems before. A natural problem solver with extensive auditing experience (and ideally auditor status), you bring excellent communication and people skills. Whatever your background, you’ll be ready to make an impact from day one.

This Forensic Quality Manager role is a full time vacancy of 40 hours per week.

Main duties:

• Developing relationships and working closely with United Kingdom Accreditation Service (UKAS), Forensic Science Regulator (FSR), Forensic Service Providers and stakeholders such as the Forensic Capability Network (FCN) to ensure smooth and effective external assessments of the forensic disciplines, to identify the potential risks to the loss of accreditation or certification status.
• Reporting to top management on Quality Management Systems (QMS) status and areas in need of improvement.
• Be regarded as the first point of contact for all communications relating to quality.
• Informing the customers, UKAS and the Forensic Regulator, of any significant non-conformances..
• The implementation of the QMS that meets accreditation quality standards, specifically the FSR Codes of Practice and ISO15189, leading project plans and working closely with IT services and regional managers to ensure compliance.
• Plan and manage audit schedules comprising of internal horizontal, vertical and method witness audits and external surveillance audits for accreditation. Supervise, train and mentor trainee internal auditors, and personally undertake audits of key areas.
• Provide the Head of Governance and Quality with up-to-date information on the progress of Corrective, Preventive and Improvement actions. Negotiate and influence managers to ensure compliance.
• Fully support all areas by providing specialist advice and guidance on all matters appertaining to accreditation.
• Ensuring the service that the organisation provides is fit for purpose, remains consistent and meets both external and internal requirements. This includes legal aspects such GDPR, Health and Social Care Act and the FSR statutory requirements, and customer expectations, while maintaining an awareness of current legislation, updates, changes and introductions of new legislation.

Please see attached the full Job Description and People Specification.

Please Note: We may close this advert early due to high level of applications.

Essential

• Degree or equivalent level of qualification in a relevant subject and/or proven relevant work experience, alongside a qualification in project management/ quality management.
• Must hold a valid UK driving license
• Experience of providing high quality documents
• Good computer skills
• Document quality assurance and formatting
• Previous supervisor/managerial experience
• Excellent communication skills, verbally and in written format through reports to senior management
• Good problem solving skills

Desirable 

• Forensic qualification
• Auditing certification
• Good understanding of governance within healthcare
• Experience of implementing ISO15189 or similar ISO accreditation
• Knowledge of ISO9001
• Auditing experience

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice. 

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.   

Join the Best Provider, Make the Greatest Difference 

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector. 

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Well-being programme
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension Scheme
• Bonus Scheme
• Life Assurance
• Employee Assistant Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years’ service
• £3000 estimated average overtime pay
• £3000 relocation allowance should they wish to move T&C's apply
• £1500 pro rata sign-on bonus
• £500 referral bonus
• £120 NMC registration fees per year
• £98.12 HCPC registration Fees per year