Duty Manager

2 months ago

Cheltenham, United Kingdom Flight Club Full time
About Us

Hello, we're Flight Club, the award-winning birthplace of Social Darts and the home of unexpected, ridiculous, joy We've taken the traditional game and reinvented it for the 21st century with multiplayer games that eliminate any need for counting by reimagining games into fast-paced, exciting social experiences with action replays for ultimate bragging rights.

With our successful venues across London, Birmingham, Manchester, Leeds, Bristol, and Scotland and venues further afield in the USA and Australia, we have ambitious growth plans ahead we're always striving for excellence, and to bring more memorable moments to our guests.

We are currently looking for a driven and passionate Duty Manager to join us for the ride.

The Job
Supporting the General Manager and AGM in leading the venue both operationally and from a people perspective, your key responsibilities will be to:

Look after our People:
  • Identify recruitment needs, advertise, interview, recruit and induct new team members.
  • Assist the GM on ensuring business and personal objectives are implemented and reviewed on regular basis within the team.
  • Evaluates employees performance and report to GM.
  • Keep day-to-day activities organized and efficient.
  • To deal with employees’ schedule changes, absences, replacements, to ensure smooth operation of the business

Maximise Trading:
  • Improve the administration and efficiency of the venue ensuring consistently high standards of communication within
  • the company and externally
  • Contribute to the profitability of the venue by supporting the GM

Deliver a spectacular Customer Experience:
  • Ensure that the highest possible levels of customer service are delivered by the team at all times.
  • Ensure any complaints are dealt with in a prompt and professional manner.
  • Ensure the team serves all products to company and brand specification

Experience as a Manager is important, but attitude and finding the right ‘fit’ comes first for us. To join the Flight Club Family, you’ll need to embody and embrace the values that make us: innovation, passion, togetherness and warmth. We’re passionate about what we do, working together to provide an unforgettable experience for our guests. But, we don’t rest on our laurels; we’re fearless and innovative, always looking for ways to push the boundaries in our roles.

What you get
The Flight Club Family is at the heart of everything we do and, if you join us, we’ll always make sure you know how much we value your contribution and hard work through:

  • A competitive salary plus tronc.
  • Free lunches when you're working.
  • Great staff discount.
  • Excellent career development opportunities.
  • Great social events.

Fancy joining our family? Apply Now

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