Night Auditor

1 month ago

Hounslow, United Kingdom Accor Full time

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"


Job Description

Night Auditor

Passionate about guest interaction as well processes and procedures? As a Night Auditor, you will lead your team to create unforgettable experiences for our guests while maintaining a strict control of all revenue streams and accuracy of banking related checks.

What is in it for you:

Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card Free Bonus Breaks Voucher Free Staff car parking Cycle to Work Scheme Staff Uniforms Provided Employee Support through confidential Advice Line 24/7 Meal provided whilst on duty Double Time Bank Holiday Pay Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Consistently offer professional, friendly and engaging service To supervise the team on duty to ensure they complete all duties and tasks and to ensure our guests receive the best possible guest experience Take initiative to add a personalized experience  Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling  Carry out Night Auditing procedures in line with the Financial Audit Other duties as assigned
Qualifications

Your experience and skills include:

Previous experience as a Night Auditor or Night Team Member in a hotel would be beneficial but not essential Your passion will be to wow our guest with amazing service and efficient check in and out. You will be obsessed about brand standards and genuinely care about guest experience and exceeding guest expectations. You are a great leader and strive to develop the reception team You will have the ability to remain calm during difficult situations or in a very busy environment Friendly, approachable with excellent customer service skills Attention to detail and exceptional organisational skills Strong team player and positive attitude Ability to work effectively under pressure Essential to be flexible with working hours including weekends, mornings, afternoons and nights Must already have the right to work in the UK
Additional Information

Your team and working environment:

Our hotel comprises 307 bedrooms, Bar and Restaurant Our ever growing reception team is currently 12 team members split between days and night shifts

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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