Commercial Account Manager

2 months ago

Tadcaster, United Kingdom Innserve Ltd Full time

Are you:

  • Looking for a new role that's out of the ordinary?
  • Experienced in managing large customer accounts, delivering projects and with a high level of commercial acumen?

At Innserve, our vision is to 'Keep Britain Pouring' by consistently delighting our customers. As the largest independent provider of technical services support to the UK drinks dispense industry, we're committed to delivering the highest standards of customer service and technical expertise to the more than 90,000 licensed and non-licensed premises that we support. We're the leading company in the supply, installation, maintenance and servicing of drinks dispense equipment, and we're proud of our reputation for excellence.

  • You'll receive:
  • A salary from £33-35000pa, negotiable on experience, with bonus/incentive scheme
  • 23 days annual leave per year plus 8 bank holidays=31 days per year in total
  • Benefits including: company incentive scheme, life assurance, BUPA healthcare, discounts from leading brands, wellbeing app for you and your family, company pension scheme with employer contributions, highest spec equipment for home/remote working, free parking plus premium hot drinks and branded soft drinks on tap Hybrid working is offered as standard, spending 2-3 days per week in our flagship Tadcaster base.
  • Industry leading training with ongoing support plus a structured career development path
  • Potential to suggest improvements and see your successes celebrated company wide.

Your typical day as our Commercial Relations Manager:

You'll manage Innserve's relationship with our existing customer base, to help them to grow in their marketplace, support the development of new services and drive the continuous improvement of the service Innserve provide. You'll ensure that our customers have a voice within Innserve and that they remain at the centre of the decisions Innserve make.

Building and maintaining positive relationships with key customers, you'll proactively manage Innserve's service levels ensuring all SLAs and KPI's are met, performing regular customer reviews on performance.

Maximising opportunities to develop business with our existing customer base and help support the growth into adjacent markets when required. you'll also manage the delivery of project work. Customer Sales Support : you'll represent Innserve, developing positive relationships with our customers to help them win new business, whilst driving process simplification to improve efficiency and reduce costs. Supporting contract negotiation for new business and retenders, you'll be an Engagement advocate. telling our customer stories internally to our Innserve colleagues.

You'll have:

  • High Levels of Commercial Awareness
  • Experience of managing large corporate customers in a service industry
  • High attention to detail, data led approach to identifying opportunities and solving problems
  • The ability to identify concerns quickly and implement immediate plans to resolve
  • Experience in Collaboration: A strong team player with the ability to work effectively with colleagues across different functions
  • Relationship Building skills, fostering and maintaining relationships with internal and external stakeholders
  • Excellent communication and interpersonal skills.
  • The ability to work remotely and office based with a high level of autonomy.
  • A flexible outlook, being adaptable and able to work in complex, fast paced environments.
  • Preferable experience of having already worked in a Customer Environment within the Service Industry, possibly from a sales, customer service, key accounts or account management background
  • A business qualification - BSc/BA/ MSc/MA in a relevant field would be preferred but not essential

At Innserve, we are One Big Team. Interested in joining us?

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