Director, Client Services Partners, EMEA

Found in: Talent UK C2 - 1 week ago

London, United Kingdom PubMatic Full time

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.

PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.

Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.

The Ad Solutions team at PubMatic is focused on advertisers needs and making programmatic the best advertising channel for them to use. The Client Services Partner Team (CSP) is a fundamental part of the Ad Solutions team and is focused on growing agency and advertiser relationships by delivering best-in-class customer service. 

The Client Services Team Lead is responsible for building out the strategy alongside EMEA leadership to drive best in class customer service via optimisations and account management to our Buyers.

The team lead will manage a team of CSP’s across EMEA and align on various tasks including campaign optimisation, reporting, general account management, program implementation and managing to agreed SLA’s and expectations for new and existing clients. This role will manage in market and remote teams and be expected to liaise with their regional counterparts in North America and APAC. 

The relevant person enjoys networking at industry functions, staying current on the latest programmatic trends, and proactively seeking out knowledge specific to the inner-workings of PubMatic’s technology. The role requires an ability to think creatively and collaborate with others in executing long-term, complex processes that deliver efficiency and effectiveness for our customers and the PubMatic business. 

 
Responsibilities: 

This position will require frequent and meaningful interaction across peers in other offices/ functions and PubMatic’s senior leadership team. To be a leader in this environment will require the ability to quickly connect the dots between all functions and possess a deep understanding of PubMatic’s technology, service offerings, and capabilities. 

Define and execute EMEA CSP Team strategy across the region, motivating and driving success across the team 

Partner with sales teams both internal and external to drive business goals and help our clients exceed their KPIs. This includes:

Dealing with troubleshooting and reporting

Optimization best practices 

Deliver CSP revenue targets (set and measured quarterly) 

Proactively provide strategic recommendations to existing clients to help upsell/drive incremental revenue growth for PubMatic 

Have a strong understanding of PubMatic’s tech along with media solutions/products and use this knowledge to demonstrate PubMatic value to clients 

Be a trusted point of contact for client and internal asks and ensure responses are handled in a timely manner 

Instil a culture of collaboration and accountability 

Ensure efficiencies - Develop and/or improve internal processes, maximise automation as much as possible, etc. 

Qualifications 

8-10 years applicable experience in leading either Planning, Trading, Account Management, Client Services, Sales or Business Development teams in the AdTech industry. Relevant experience would be gained by working at Agencies - trading, planning, ad ops, SSPs, ad exchanges, DSPs etc. 

Exposure to and familiarity with Programmatic eco-system and industry at large

Experience managing remote teams

Knowledge of programmatic buying and selling including: pricing models, optimization tactics, audience trends and buying technologies 

Growth mindset: willing to take risks, ask questions, and even appear foolish in order to learn; not focused on status or authority 

Solution leadership: able to shape the roadmap of features requested by clients and lead discussion in relationship with our Product Management and R&D team 

Understand the dynamics of the sell-side, most notably operations of supply side platforms and ad serving technology 

Clear communicator and service-oriented leader 

Ability to present effectively to C-level executives and confidently navigate challenges 

Ultra-high EQ & high level of self awareness 

Proficiency in Excel with a proven ability to convey data and analysis to drive business and strong problem solving skills 

Experience with tools such as Looker, Tableau, PowerBI 

English speaking plus fluency in either French, Spanish or German an advantage

Additional Information

Return to Office : PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. 

Benefits : Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, reimbursement for mobile and fully stocked pantries plus in-office catered lunches 2 days per week.

Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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